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Last updated on 2024年8月8日

You're faced with conflicting suggestions from program teams. How do you choose the best path forward?

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When you're at the helm of a program and faced with a barrage of conflicting suggestions from your teams, deciding on the best course of action can be a daunting task. It's a common scenario in program coordination, where diverse perspectives and expertise converge. Your role is to navigate these waters, balancing the various inputs to guide the program towards success. This requires a methodical approach to evaluate the options, consider the implications, and make informed decisions that align with the program's objectives.

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Evandro Marques Martins

????? Mestre em Marketing | Gerente Comercial | Bancassurance | Canais Estratégicos | Consórcios | Capitaliza??o |…
Shantanu Ghosh

Board Member & Senior Advisor

1 Assess Needs

Before diving into the decision-making process, it's crucial to assess the program's needs comprehensively . You must understand the program's goals, the resources available, and the constraints you're operating under. This understanding provides a framework for evaluating suggestions. When teams present their ideas, weigh them against the program's requirements. Consider which suggestions align best with the strategic objectives and which ones might require resources that are not available or could lead to potential risks that are too great.

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Evandro Marques Martins

????? Mestre em Marketing | Gerente Comercial | Bancassurance | Canais Estratégicos | Consórcios | Capitaliza??o | Life Long Learning | ESG | CEO EMMOON | Conselheiro Consultivo | Origem: Call Center
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Mais do que só colher ideias, durante o processo de implanta??o fazer com que os grupos executem as ideias um dos outros faz com que a sinergia flua ainda melhor entre os times e contribua para entregas ainda mais homogêneas e efetivas.

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2 Gather Data

Once you've outlined the program's needs, gathering data on each suggestion becomes essential. This means not just collecting opinions but also looking into empirical evidence that supports each proposal. You might need to conduct a comparative analysis , review past program data , or even reach out to subject matter experts for their insights. The key is to have a solid foundation of facts and figures that can help you make an objective decision rather than one based solely on intuition or the most vocal opinions.

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3 Evaluate Impact

With data in hand, your next step is to evaluate the potential impact of each suggestion. This involves looking at both the short-term and long-term effects on the program. Some ideas might offer quick wins but could be detrimental in the long run, while others may require more investment upfront but promise greater sustainability. Your task is to discern which suggestions will positively influence the program's trajectory and which ones could derail it from its intended outcomes.

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Evandro Marques Martins

????? Mestre em Marketing | Gerente Comercial | Bancassurance | Canais Estratégicos | Consórcios | Capitaliza??o | Life Long Learning | ESG | CEO EMMOON | Conselheiro Consultivo | Origem: Call Center
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O velho e bom PCDA pode ser aplicado, alguns dir?o que por ser uma pratica considerada ''antiga''n?o se aplicaria para situa??es cotidianas, eu digo o contrário. Fluxos s?o necessários até mesmo para nossa rotina, n?o podemos ficar reféns deles, nada como encerrar com uma boa avalia??o, n?o é verdade?

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4 Consider Team

It's also important to consider the dynamics of your team when making a decision. Each team member brings unique skills and perspectives to the table, and their buy-in is critical for successful implementation. Analyze how each suggestion aligns with your team's strengths and weaknesses. You might find that a less optimal suggestion could be more feasible if it has stronger support from the team or if it plays to their strengths, leading to better execution.

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Evandro Marques Martins

????? Mestre em Marketing | Gerente Comercial | Bancassurance | Canais Estratégicos | Consórcios | Capitaliza??o | Life Long Learning | ESG | CEO EMMOON | Conselheiro Consultivo | Origem: Call Center
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As particularidades das equipes é o que comp?e a riqueza de qualquer organiza??o. Explore, construa ambientes de colabora??o livre de julgamentos ou críticas, utilizar metodologias agéis e aplicar dinamicas no dia a dia é o mínimo para uma coordena??o atual eficaz.

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5 Decision Framework

Developing a decision-making framework can greatly assist in choosing the best path forward. This might involve creating a scoring system for each suggestion based on criteria such as feasibility, alignment with objectives, resource requirements, and potential risks. By applying a consistent framework, you can compare suggestions on an even playing field and make a decision that is justifiable and transparent to all stakeholders involved.

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Shantanu Ghosh

Board Member & Senior Advisor
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There will be many instances of such conflicting proposals but the choice of technique is to take an informed decision after considering various impacts,team cohesiveness etc

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6 Communicate Clearly

Finally, clear communication is paramount once you've made your decision. Ensure that all team members understand why certain suggestions were chosen and others were not. This will not only foster trust but also ensure that everyone is on the same page moving forward. Be open to feedback and ready to explain your thought process. Effective communication can help mitigate any disappointment from those whose suggestions weren't selected and can motivate the entire team to work together towards the chosen direction.

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You're faced with conflicting suggestions from program teams. How do you choose the best path forward?

1

2

3

4

5

6

1 Assess Needs

2 Gather Data

3 Evaluate Impact

4 Consider Team

5 Decision Framework

6 Communicate Clearly

Program Coordination

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You're faced with conflicting suggestions from program teams. How do you choose the best path forward?

1

2

3

4

5

6

1 Assess Needs

2 Gather Data

3 Evaluate Impact

4 Consider Team

5 Decision Framework

6 Communicate Clearly

Program Coordination

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