You're faced with competing requests for system upgrades. How do you prioritize and manage them effectively?

It is important to have all requirements well documented within a solid project plan. Don’t forget regression testing and solid gate reviews!

I think it's important to understand your customer's strategy. Looking @ system upgrades in silo without having a view of customer's strategy will not provide insights into how upgrades will contribute to their growth & success. This understanding will assist with prioritization & identifying 'low hanging fruit' but also what could be most important. Do comprehensive cost, effort, tech (hardware, software, other) impact analysis of your findings for discussion with your customer. If multiple stakeholders its important to get everyone into a room to get alignment & agreement. Presentation & discussion should bring alignment on what can be done immediately (in current budget), and what can only be done later (additional budget permitting).

The Assessment and Evaluation of the Features the new System bringst is an important step which can drive priority but also the other planning steps during the upgrade. It is not enough to understand what is coming but also assess the impact, necessary changes in the organization or/and educations for the users and plan it accordingly.

Na minha equipe de TI, realizamos uma reuni?o semanal onde s?o apresentadas todas as atualiza??es prontas para serem realizadas, informando se já foram homologadas, qual seu impacto e a forma de recupera??o se necessário. Para todos ficarem cientes se pode ter impacto em outra área, sistema integrado ou processo. A atualiza??o só seguirá com a autoriza??o de dois gestores.

Risk mitigation or elimination, brand damage mitigation, revenue enhancement opportunities are my top three metrics that I use as arbiters for competing requests.

Qualquer atualiza??o emergencial precisa ser documentada com a necessidade da urgência, homologada em ambiente de testes e aprovada por dois gestores para poder seguir para produ??o.

Urgency depends on the risk involved if any systems were about to be compromised. Always client facing apps needs immediate intervention.

Yes cost management needs to be aligned with company goals and ROI. Operational cost can. be reduced by having cloud reservations based on computer power needed

Test your upgrade on the system affected. Test your deployment methodology. Confirm with stakeholders an appropriate time to deploy ( you don’t want to mess with accounting during the end of your fiscal year). Make sure you have appropriate resources available to adjudicate any issues, swiftly. Start small and expand. Ripples in the water effect Test, deploy, evaluate, adjust, test, rinse and repeat.

Strategic planning for system upgrades is not a one-time activity but an ongoing process. It requires regular review and adjustment to ensure that the organization's IT infrastructure continues to evolve and meet its needs effectively. Identify all the requested system upgrades and categorize them based on their impact, urgency, and cost. Impact refers to how much the upgrade will improve the system's performance or functionality. Urgency indicates how necessary the upgrade is for maintaining or improving current operations. Cost includes not only the financial aspect but also the time and resources required for implementation.

Figure out how not to be circumvented by the "Suits" pet project. Best way would be to have a NPV of the project cost-benefit. Thus, you have the best chance of picking the best projects implementation strategy.

Il faut se souvenir que le recours aux méthodes de gestion de projet à travers les approches agiles facilite les mises à niveau complexes et évolutives. Après les mises à niveau, il est utile d’évaluer la satisfaction des utilisateurs, l’évolution des performances et de noter les le?ons apprises afin d’améliorer les processus de gestion des futures mises à niveau.