You're faced with clients threatening to leave over rates. How will you handle the situation effectively?
When clients balk at rates, effective communication is key. Here's how to address their concerns without losing them:
- Emphasize the value you provide, detailing the benefits and results they receive.
- Offer flexible solutions, like customized packages or payment plans, to accommodate their budget.
- Listen actively to understand their position and demonstrate empathy while standing firm on your value.
How do you maintain balance when discussing rates with clients?
You're faced with clients threatening to leave over rates. How will you handle the situation effectively?
When clients balk at rates, effective communication is key. Here's how to address their concerns without losing them:
- Emphasize the value you provide, detailing the benefits and results they receive.
- Offer flexible solutions, like customized packages or payment plans, to accommodate their budget.
- Listen actively to understand their position and demonstrate empathy while standing firm on your value.
How do you maintain balance when discussing rates with clients?
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