Adding to the above : 1. Review the Invoices: Verify the accuracy of the invoices and identify any billing errors. 2. Acknowledge Errors: If errors are found, acknowledge them promptly and apologize for any inconvenience. 3. Negotiate a Resolution: Offer a fair discount or credit for genuine errors, ensuring it aligns with company policy. 4. Explain Policies: If no errors are found, explain your billing policies clearly to the client. 5. Prevent Future Issues: Implement measures to avoid similar errors, such as improving invoice review processes or using automated billing systems.

Review the terms of the agreement with the client to determine if there are any clauses related to pricing adjustments, retroactive discounts, or billing corrections.

Start by carefully examining the client’s request and the past invoices they are referencing and Identify if there were any billing errors or discrepancies that could justify their request for discounts to understand their perspective and prepare you to address their concerns accurately.

To handle billing errors effectively, review the client’s invoices in detail to identify any genuine discrepancies or billing mistakes. If errors are found, communicate transparently with the client, offering adjustments or credits as appropriate while explaining the corrective steps taken to prevent future issues. For non-error-related discount requests, kindly clarify the billing policy, offering alternative solutions if possible, such as a future discount on upcoming services.

There is a difference in asking for discounts and billing errors. If asking for discounts depending on relationship you can extend the agreement for discounts and other insensitive. If billing errors tell the client you will do a deep dive into their claims and fast track so you don’t look to be stalling. Over paying can be very difficult in trust if error is not corrected quickly. Take responsibility if you did make the error and monitor the account for 90 days to ensure billing is right.