You're faced with an angry client whose concerns were neglected. How do you calm the situation effectively?
An angry client can make waves, but with the right approach, you can steer the ship back to calm seas. To diffuse tension and rebuild trust:
- Acknowledge their feelings and apologize for any oversight. A sincere "I'm sorry" goes a long way.
- Provide immediate, actionable solutions to address their concerns.
- Follow-up to ensure the resolution was satisfactory and ask for feedback on improving service.
How do you approach resolving issues with upset clients?
You're faced with an angry client whose concerns were neglected. How do you calm the situation effectively?
An angry client can make waves, but with the right approach, you can steer the ship back to calm seas. To diffuse tension and rebuild trust:
- Acknowledge their feelings and apologize for any oversight. A sincere "I'm sorry" goes a long way.
- Provide immediate, actionable solutions to address their concerns.
- Follow-up to ensure the resolution was satisfactory and ask for feedback on improving service.
How do you approach resolving issues with upset clients?
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