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Last updated on 2024年7月11日

You're evaluating a new training program. How do you decipher conflicting feedback on its effectiveness?

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When tasked with evaluating a new training program, you may find yourself sifting through a pile of feedback that seems to pull you in every direction. It's a common scenario in the field of Human Resources (HR), especially within Training and Development. Your aim is to determine the program's effectiveness, yet the responses from participants are anything but unanimous. The challenge lies in finding the signal amidst the noise, understanding the root causes of disparate opinions, and ultimately making an informed decision about the future of the training initiative.

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Maha Shhadeh

Training Consultant |IIU-ISDC President | Global Education Advocate | AI Expert | Public Speaker | Author | Wikipedia…

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Fernando Lachado ?

Gestor de Marketing/ Digital Marketer/ Copywriter/ Designer de Interiores/ Jardineiro ??
Francois Meyer

[PhD, DTh, DDiv] Research Professor of Biblical Theology, Theological Philosopher, International Training &…

1 Gather Data

Begin by collecting all feedback systematically , ensuring that no single voice is overlooked. This includes surveys, direct observations, and informal comments . Your goal is to compile a comprehensive dataset that represents the diverse experiences of all participants. As you do so, pay attention to common themes or issues that arise. Even conflicting feedback can reveal patterns that point to strengths and weaknesses in the training program. By approaching this step without bias, you set a solid foundation for objective analysis.

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Fernando Lachado ?

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Além de coletar comentários de forma sistemática, é crucial envolver os participantes no processo de análise. Realize sess?es de discuss?o em grupo onde os participantes possam compartilhar as suas percep??es e colaborar na identifica??o de temas comuns. Esse engajamento direto valida as experiências individuais e pode revelar insights que podem n?o ser evidentes apenas através da análise dos dados. Incorporar ferramentas de análise qualitativa, como softwares de codifica??o temática, pode aumentar a precis?o da identifica??o de padr?es e tendências. Além disso, garantir a diversidade nas vozes ouvidas, procurando ativamente feedback de diferentes níveis hierárquicos e demográficos, assegura que a análise seja inclusiva e representativa.

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Aravind S Ram

Plant HR | Certified Hr| Talent acquisition | Employee relations| Talent management| Fitness enthusiast| Diversity advocate
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Deciphering conflicting feedback on the effectiveness of a new training program necessitates a rigorous analysis. By meticulously aggregating feedback from diverse stakeholders and scrutinizing both qualitative impressions and quantitative metrics, one can discern underlying patterns and discrepancies. Contextual factors such as timing and participant engagement are crucial considerations in interpreting feedback accurately. Employing this balanced approach enables a comprehensive understanding of the program's impact, facilitating informed decisions on refining or optimizing future training initiatives.

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2 Analyze Trends

Once you have all feedback at hand, start identifying trends . Look for consistent points of praise or criticism across different participants. These trends can be more telling than outlier opinions and can guide you to aspects of the training that are working well or need improvement. Remember, while it's tempting to focus on negative feedback, positive feedback can provide just as much insight into what's making the training effective for some participants.

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Fernando Lachado ?

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Após reunir todos os comentários, é vital analisar as tendências para obter uma vis?o clara do feedback geral. Identificar pontos consistentes de elogios ou críticas entre os participantes é essencial, pois essas tendências s?o mais indicativas do que opini?es isoladas. Elas podem revelar aspectos do treinamento que s?o eficazes ou que necessitam de melhorias. é importante equilibrar a aten??o entre o feedback positivo e negativo. Embora o feedback negativo seja crucial para identificar áreas problemáticas, o feedback positivo é igualmente valioso. Ele destaca o que está a funcionar bem e pode ser a chave para replicar o sucesso em outras áreas do treinamento.

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3 Context Matters

Consider the context in which feedback was given. Was the participant experiencing external stressors that could have influenced their perception of the training? Contextual factors can dramatically color someone's experience, and understanding these can help you separate feedback related to the program's content and delivery from external influences. This step requires empathy and an awareness of the broader environment in which the training was conducted.

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Fernando Lachado ?

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Ao analisar o feedback, é fundamental considerar o contexto em que ele foi fornecido. Pergunte-se se o participante estava a enfrentar estresses externos que poderiam ter influenciado a sua percep??o do treinamento. Fatores contextuais podem distorcer significativamente a experiência de alguém, e compreendê-los ajuda a distinguir o feedback genuinamente relacionado ao conteúdo e à execu??o do programa das influências externas. Esse processo exige empatia e uma consciência agu?ada do ambiente em que o treinamento ocorreu. Ao adotar essa abordagem, pode obter uma avalia??o mais precisa e justa, possibilitando melhorias mais eficazes e direcionadas.

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4 Diverse Perspectives

Acknowledge the diversity of learning styles and professional backgrounds among participants. What works for one person may not work for another, and this can lead to conflicting feedback. By recognizing this, you can tailor future iterations of the program to accommodate different preferences and ensure a more universally effective training experience. This might involve incorporating various teaching methods or providing additional resources for those who might need them.

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Fernando Lachado ?

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é essencial reconhecer a diversidade de estilos de aprendizagem e experiências profissionais entre os participantes de um programa de treinamento. Adaptar o treinamento para acomodar diferentes preferências pode incluir a incorpora??o de diversos métodos de ensino e o fornecimento de recursos adicionais. Isso promove uma experiência mais eficaz e inclusiva, onde todos os participantes têm a oportunidade de prosperar conforme as suas necessidades individuais.

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5 Feedback Quality

Evaluate the quality of the feedback itself. Not all feedback is created equal, and some might be more emotionally driven or less constructive than others. Focus on actionable feedback that provides specific insights into the training program's strengths and weaknesses . This type of feedback is more likely to lead to meaningful improvements and can help you prioritize changes that will have the most significant impact.

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Fernando Lachado ?

Gestor de Marketing/ Digital Marketer/ Copywriter/ Designer de Interiores/ Jardineiro ??
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Ao avaliar o feedback, é crucial n?o considerar apenas a sua fonte, mas também a sua qualidade intrínseca. Nem todo o feedback é igualmente útil; alguns podem ser motivados emocionalmente ou menos construtivos. é essencial concentrar-se no feedback acionável, aquele que oferece informa??es específicas sobre os pontos fortes e fracos do programa de treinamento. Esse tipo de feedback detalhado n?o só orienta de forma clara as áreas que precisam de melhorias, mas também ajuda a priorizar mudan?as que ter?o maior impacto positivo. Ao focar no feedback que seja concreto e orientado para solu??es, está mais propenso a implementar ajustes significativos que elevem a qualidade do treinamento e, consequentemente, a experiência dos participantes.

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6 Next Steps

Finally, consider how you'll act on the feedback. Will you make immediate changes , conduct further analysis, or perhaps even redesign the program entirely? Your decision should be informed by the cumulative insights gained from the previous steps. Remember, the goal is not just to resolve conflicting feedback but to enhance the training program's effectiveness for future participants. Your action plan should reflect a strategic approach to continuous improvement in your organization's training and development initiatives.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Maha Shhadeh

Training Consultant |IIU-ISDC President | Global Education Advocate | AI Expert | Public Speaker | Author | Wikipedia Editor| Digital Marketing Manager
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When faced with conflicting feedback on a training program’s effectiveness, consider these steps: Seek Specific Examples: Reach out to participants and ask for concrete instances where the training worked well and where it fell short. Analyze Data: Isolate the effects of training from other factors influencing outcomes. Use statistical techniques to attribute observed changes to the training intervention. Remember, understanding context and gathering detailed feedback will help you make informed decisions!

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Francois Meyer

[PhD, DTh, DDiv] Research Professor of Biblical Theology, Theological Philosopher, International Training & Development Consultant, Adult Education Specialist, e-Course Design Consultant and Mentor.
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Categorize Feedback: Positive vs. Negative. Group feedback into common themes or topics (e.g., content quality, delivery method, relevance). Analyze feedback sources. Consider the perspective of different roles of participants (e.g., executives vs. middle managers). Prioritize Based on Impact Critical Issues: Focus on feedback related to crucial program aspects (e.g., key learning outcomes). Qualitative Insights: Look deeper into comments that explain the reasons behind feedback. Balanced Perspective Holistic View: Consider both positive and negative feedback to form a balanced view of the program’s effectiveness. Acknowledge Bias: Be aware of potential biases in feedback, such as resistance to change or varying expectations.

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You're evaluating a new training program. How do you decipher conflicting feedback on its effectiveness?

1

2

3

4

5

6

7

1 Gather Data

2 Analyze Trends

3 Context Matters

4 Diverse Perspectives

5 Feedback Quality

6 Next Steps

7 Here’s what else to consider

Training & Development

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You're evaluating a new training program. How do you decipher conflicting feedback on its effectiveness?

1

2

3

4

5

6

7

1 Gather Data

2 Analyze Trends

3 Context Matters

4 Diverse Perspectives

5 Feedback Quality

6 Next Steps

7 Here’s what else to consider

Training & Development

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