Last updated on
2024年9月22日
You're drowning in incoming customer tickets. How can you efficiently categorize and assign them?
由人工智能和领英社区提供技术支持
In the deluge of customer support requests, efficient categorization and assignment are vital. To streamline the process:
- Implement a ticketing system with automation rules to sort tickets by keywords, urgency, or issue type.
- Set up predefined responses for common queries to speed up initial replies and categorize tickets.
- Train your team on triage principles, ensuring they can quickly identify which department or individual should handle each ticket.
How do you handle high volumes of customer tickets? Share your strategies.