1. Listen what client wants to say, validate their emotions. 2. Set boundaries by communicating with clear response time, availability and limitations. 3. Prioritize urgent needs of the client, solve first in line. 4. Communicate effectively when needed. 5. Implement time management techniques for client interaction and allocate time effectively. 6. Communicate positively and offer mental support to make client to feel that they are part of a team that supports them.

As a human rights lawyer, I recognize that I am susceptible to compassion fatigue due to emotional support requests from clients. To maintain balance I; a) Set boundaries during the first engagement with a client, including helping the client understand what I/institution can/cannot offer. I then take up assignments that I can handle and detach from those that are out of my control. b) Maintain a referral pathway with institutions that offer other services e.g. counseling, social services and refer clients to them. From experience, working alongside other professionals can help temper clients emotions. c) Undertake regular debriefing sessions and maintain healthy work life balance. NB- Deliberate effort is needed to maintain balance.

Para manter meu bem-estar emocional enquanto apoio os clientes, adoto algumas práticas de autocuidado, equilíbrio e respeito aos meus limites. Primeiro, estabele?o limites claros de disponibilidade e procuro cumprir os horários combinados para o suporte, o que me ajuda a equilibrar a carga emocional e a oferecer o melhor apoio possível. Também desenvolvo uma rede de referência para encaminhar os clientes para apoio especializado quando necessário, evitando demandas fora do meu alcance e garantindo que eles tenham o suporte adequado. Por fim, priorizo o autocuidado, com momentos de pausa e atividades que renovam minha energia, como ora??o e reflex?o. Isso me ajuda a manter o equilíbrio para poder apoiar a todos mantendo minha essência.

Here's how I can support them without losing myself in the process. While empathy is key but boundaries are essential for balance when clients heavily on emotional support. I make it a point to actively listen, validate their feelings, and provide actionable guidance, rather than getting pulled into their emotions. Scheduling time specifically for these conversations also helps. → I give them my full presence in those moments, but once it’s done, I refocus on my own priorities and well-being. → Staying grounded with routines outside work—exercise, time with friends, or even just a quiet walk—allows me to recharge. This way, I can support them without losing myself in the process.