You're drowning in customer inquiries. How can you maintain quality while handling the high volume?

Utilize ferramentas ou CRM para acompanhar e gerenciar cada intera??o de forma eficiente. Automa??o de respostas para consultas comuns pode economizar tempo, mas personalize o atendimento sempre que possível para manter a conex?o humana. Delegue tarefas a membros da equipe, se disponível, e forne?a treinamentos para garantir que todos ofere?am um atendimento consistente e de alta qualidade. Por fim, estabele?a expectativas claras de tempo de resposta com os clientes para manter a transparência.

To maintain quality while handling a high volume of customer inquiries, prioritize by categorizing inquiries based on urgency and complexity. Implement automation tools like chatbots for common, straightforward queries to free up time for more complex issues. Develop a knowledge base or FAQ section to empower customers to find answers independently. Use templates for consistent, high-quality responses, but personalize them to avoid sounding robotic. Delegate tasks to a team, if possible, and ensure clear communication and collaboration. Regularly review and optimize processes, and take breaks to avoid burnout, maintaining both efficiency and a high standard of customer service.

It is always helpful to be able to speak to your clients when they are looking for answers. Most people now a days send text messages, that is a good way of communicating and keeping in touch specially after hours.

This all depends on where you are in your company's growth cycle... Most SMEs, deal with enquiries as and when they happen, but then don't have the resources to deal with an influx, which is where the problems occur. My top tip is to put a simple process in place for managing all enquiries (no matter how many you have) and block out a period of time to handle them every day. That way you always know that you are on top of things and it can be scaled/outsourced easily if it really gets too much

When dealing with real estate transactions, you should always be available for your clients. Providing a good contact through email or text is always valuable.

Training is important as well as good communication. If the main person is not available being able to assist in their absence is important. Team work makes the dream work.

Communication is key, leaving detail notes for your team members is super important for great customer experience. You will get not only repetitive business but recommendations.

For the experience people in the real estate business. Is super important to keep learning the new technology and adapt. Specially with new AI systems and technology adapting in social media to reach out to new prospects.