You're dealing with unexpected R&D failures. How do you handle client expectations effectively?
When research and development (R&D) doesn't go as planned, it's essential to handle client expectations with care. To steer through these challenges:
- Be transparent about the situation. Honesty fosters trust and allows for collaborative problem-solving.
- Set realistic timelines for resolution. Avoid overpromising by giving a timeline that considers potential setbacks.
- Offer regular updates. Keep the client informed on progress, showing commitment to resolving the issue.
How do you maintain client trust during R&D hiccups?
You're dealing with unexpected R&D failures. How do you handle client expectations effectively?
When research and development (R&D) doesn't go as planned, it's essential to handle client expectations with care. To steer through these challenges:
- Be transparent about the situation. Honesty fosters trust and allows for collaborative problem-solving.
- Set realistic timelines for resolution. Avoid overpromising by giving a timeline that considers potential setbacks.
- Offer regular updates. Keep the client informed on progress, showing commitment to resolving the issue.
How do you maintain client trust during R&D hiccups?
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