You're dealing with unexpected delays in shooting. How can you effectively manage client expectations?
When faced with unforeseen delays in filming, maintaining client trust is key. Here's how to keep clients in the loop:
- Communicate proactively, informing clients as soon as you know about a delay.
- Offer reasonable solutions or alternatives to mitigate the impact of the delay.
- Maintain transparency about the issue and expected resolution time.
How do you tackle delays and keep your clients satisfied? Share your strategies.
You're dealing with unexpected delays in shooting. How can you effectively manage client expectations?
When faced with unforeseen delays in filming, maintaining client trust is key. Here's how to keep clients in the loop:
- Communicate proactively, informing clients as soon as you know about a delay.
- Offer reasonable solutions or alternatives to mitigate the impact of the delay.
- Maintain transparency about the issue and expected resolution time.
How do you tackle delays and keep your clients satisfied? Share your strategies.
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Una comunicación clara es efectiva, explicar los buenos resultados y avances que tenemos hasta hoy, las expectativas, detallar los inconvenientes actuales que están generando un atraso y cómo los estamos superando para cumplir con todo. Hacer énfasis en los resultado finales que obtendremos, en el impacto que vamos a generar, y en los esfuerzos por cumplir con los tiempos de entrega, con lo acordado.
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Transparent Communication: Keep clients in the loop by explaining the reason for delays. Honesty fosters trust and ensures they understand the situation. Revised Timelines: Offer updated timelines with a clear breakdown of revised milestones. Provide options to adapt the schedule, showing flexibility. Alternative Solutions: Present creative alternatives, like focusing on indoor shots or post-production previews to maintain momentum and minimize disruption. Extra Effort: Assure the client of your commitment by offering a little extra, whether it's an additional edit or a special behind-the-scenes glimpse, making up for the delay and exceeding expectations.
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Dealing with unexpected delays in shooting with calm and positive approach. Constant communication is the key with the client to know the exact reason behind the constant delays Transparent approach is required to address and resolve the issue asap.
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Schnelles Umdenken, die durch Erfahrungen nur erzielt werden k?nnen. Deshalb: viel drehen-auch in der Freizeit experimentieren. Fiktive Deadlines erstellen. Dann im realen Szenario erst mit dem Team absprechen und dann den Kunden vorbereitet aufkl?ren und L?sungsvorschl?ge liefern. Der Kunde darf nicht im leeren stehen und Panik bekommen. Lesh go!