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You're dealing with permit delays on a project. How can you manage client expectations effectively?

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Permit delays in commercial real estate projects can be a significant roadblock, often leading to frustration and strained client relationships. However, with the right strategies, you can manage client expectations effectively. It's crucial to navigate these challenges with transparency, adaptability, and proactive communication. By understanding the intricacies of the permitting process and maintaining a client-focused approach, you can mitigate the impact of delays and maintain positive client rapport. Let's explore how you can turn permit delays from a setback into an opportunity for demonstrating your expertise and commitment to your clients.

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1 Transparency First

When facing permit delays, the first step is to be transparent with your clients. This means providing them with timely updates about the status of the permits and the factors contributing to the delays. It's important to explain the permitting process, including any complexities or regulatory changes that may be causing the holdup. By being upfront and honest, you can build trust with your clients and prevent frustration from mounting. Remember, clients appreciate being kept in the loop, even if the news isn't what they hoped for.

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Joseph V. Scorese

Nationwide Direct Private Lender, Mentor, Educator, Strategist, Podcaster, Connector, White Label Partnerships
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Managing client expectations effectively during permit delays in a project is crucial to maintaining trust and ensuring project success. Here’s how to approach this situation: 1. Communicate Early and Transparently 2. Offer Realistic Timelines 3. Keep Communication Lines Open 4. Demonstrate Proactivity 5. Mitigate the Impact 6. Reaffirm Commitment 7. Document Everything 8. Empathy and Understanding By handling the situation with transparency, proactivity, and empathy, you can maintain a strong client relationship even in the face of unavoidable delays.

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Mirian Rojas Coronel

| Profesional Inmobiliario | Certificada por Cámara Inmobiliaria de Venezuela | Afiliada a CAMINLARA | Asesor de Seguros | Aliada de Grupo FR Asesores Integrales |
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Haciendo la analogía de un Proyecto nuevo con el mercado secundario inmobiliario, cuando voy a captar un inmueble, me gusta hacer mucho énfasis a los propietarios sobre la importancia y necesidad de disponer de todos los documentos actualizados ya que cualquier retraso en uno de estos procesos puede afectar una negociación, toda vez que el cliente comprador cuando toma la decisión de cerrar el negocio, por lo general desea hacerlo de la manera más rápida y segura posible. El tener documentos vencidos o la falta de alguno de ellos como solvencias por ejemplo, puede crear desconfianza en el cliente comprador. Queda de parte del Profesional Inmobiliario acompa?ar a su cliente de principio a fin, monitoreando todos los aspectos legales.

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Gabriel Bietz, MD

Founder | Private Equity | Investor | Vascular Surgeon
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Increase the frequency of updates to clients and inform them about the challenges the project is facing, along with your plans to overcome these issues. Be open to feedback and their input.

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2 Proactive Planning

Proactive planning can go a long way in managing client expectations during permit delays. Encourage your clients to consider these delays as part of the project timeline from the outset. Help them understand that while permits are outside of your direct control, you are taking every possible step to expedite the process. This may involve having contingency plans in place or scheduling other aspects of the project that can proceed without the delayed permits. By planning ahead, you demonstrate foresight and dedication to keeping the project on track.

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Gabriel Bietz, MD

Founder | Private Equity | Investor | Vascular Surgeon
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Time frames, deadlines, and project bottleneck discussions are crucial for planning. Create a dynamic document with KPIs and incorporate flexibility for delays and cost overruns.

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3 Regular Updates

Consistent communication is key to managing client expectations. Make it a point to provide regular updates on the permit status, even if there hasn't been significant progress. This will reassure your clients that their project hasn't been forgotten and that you are actively monitoring the situation. Use these updates as an opportunity to discuss any potential impacts on the project schedule and budget, and to strategize on adjustments that may be necessary. Keeping the lines of communication open prevents misunderstandings and maintains a collaborative relationship.

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Mirian Rojas Coronel

| Profesional Inmobiliario | Certificada por Cámara Inmobiliaria de Venezuela | Afiliada a CAMINLARA | Asesor de Seguros | Aliada de Grupo FR Asesores Integrales |
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Súper importante la comunicación y seguimiento de los aspectos legales y administrativos inmersos en un Proyecto dónde nuestro cliente está sumamente interesado. No nos quedemos con una simple llamada telefónica, aunque sea periódica, o mensajes de whatsapp. Sugiero hacer uso del correo electrónico manteniendo el historial de las comunicaciones anteriores para llevar la secuencia de los avances. Igualmente, cuando todo esté concluido es importante dejar constancia del finiquito de la gestión.

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4 Client Involvement

Involving your clients in the permit process can empower them and alleviate some of their concerns. Educate them on how they can potentially assist in resolving delays, such as providing additional documentation or reaching out to local officials. When clients feel they are part of the solution, it can reduce their anxiety and foster a sense of partnership. This involvement also gives them a clearer understanding of the challenges you face and why certain delays are unavoidable.

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Gabriel Bietz, MD

Founder | Private Equity | Investor | Vascular Surgeon
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Communication is crucial. Encourage client input but ensure it doesn't slow progress. Prior to engaging with the client, make sure that you have read and understand what is happening with the deal. Never assume or guess.

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5 Flexibility Counts

Flexibility is crucial when dealing with permit delays. Work with your clients to adjust project milestones and expectations in light of new timelines. This may involve renegotiating contracts or finding creative solutions to keep other parts of the project moving forward. Emphasize that flexibility from all parties involved can lead to a more successful outcome despite the setbacks. Your willingness to adapt and find workable solutions will not go unnoticed by your clients.

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Gabriel Bietz, MD

Founder | Private Equity | Investor | Vascular Surgeon
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Adapting to the challenges and environment is very important. Reach out to mentors to gain insight from their experience with a similar situation.

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Mirian Rojas Coronel

| Profesional Inmobiliario | Certificada por Cámara Inmobiliaria de Venezuela | Afiliada a CAMINLARA | Asesor de Seguros | Aliada de Grupo FR Asesores Integrales |
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?Totalmente de acuerdo! Aunque todos los documentos no estén disponibles y definitivamente haya que contar con un tiempo adicional, esto no quiere decir que una negociación se vaya a paralizar por completo o más aún, vaya a quedar sin efecto. En paralelo se pueden ir abordando y avanzando en otros aspectos no menos importantes que permitan ganar tiempo y así la sensación de que las cosas siguen su curso para el cliente será mucho mejor, siempre y cuando esté claro que por otro lado se están resolviendo aspectos imprevistos que han venido a retrasar el proyecto.

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6 Expert Guidance

Lastly, position yourself as an expert guide through the maze of permit delays. Offer your insights on navigating the bureaucracy and any tips for avoiding similar issues in future projects. By sharing your knowledge, you can help clients understand that delays are often part of the commercial real estate landscape and that they have a seasoned professional by their side. Your expertise is not only in managing the project but also in managing the challenges that come with it.

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You're dealing with permit delays on a project. How can you manage client expectations effectively?

1

2

3

4

5

6

1 Transparency First

2 Proactive Planning

3 Regular Updates

4 Client Involvement

5 Flexibility Counts

6 Expert Guidance

Commercial Real Estate

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You're dealing with permit delays on a project. How can you manage client expectations effectively?

1

2

3

4

5

6

1 Transparency First

2 Proactive Planning

3 Regular Updates

4 Client Involvement

5 Flexibility Counts

6 Expert Guidance

Commercial Real Estate

给文章评分

感谢您的反馈

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