登录查看更多内容

Last updated on 2024年7月26日

You're dealing with a dissatisfied patient. How can you improve communication about their medical condition?

由人工智能和领英社区提供技术支持

Dealing with a dissatisfied patient can be challenging, especially when it comes to communicating about their medical condition. It's crucial to understand that your approach can significantly influence their satisfaction and perception of care. When a patient is unhappy, it's often because they feel unheard or misunderstood. Improving communication is not just about conveying information; it's about building trust, ensuring comprehension, and validating their feelings. By enhancing the way you interact with patients, you can alleviate dissatisfaction and foster a more positive healthcare experience.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

Dr.Subash Dadhich

Surgeon& Managing Director at Arogya Hospital

1 Listen Actively

Active listening is the cornerstone of effective communication with a dissatisfied patient. Pay close attention to what the patient is saying without interrupting. Acknowledge their concerns by nodding and using verbal affirmations like "I understand." This shows that you are fully engaged and value what they are sharing. Reflecting back what you've heard can also help clarify any misunderstandings and demonstrate that you are taking their concerns seriously.

添加您的观点

Dr.Subash Dadhich

Surgeon& Managing Director at Arogya Hospital
举报内容
Patients and the relatives are under stress when the illness is serious. One patient with diabetic foot with gangrene was upset because he was operated as the last case of the day. I heard them out and explained that such patient may infect the operating theatres hence has to be done at the last of the list. We have to sterilize the operating rooms and close them overnight. They were apologized and understood the situation.

已翻译

赞

2 Empathize Sincerely

Empathy goes a long way in healthcare communication. When you empathize with a patient , you're not just acknowledging their situation; you're also connecting with them on an emotional level. Use phrases such as "I can see why you feel that way" to express understanding and solidarity. This can help diffuse tension and build a rapport, making it easier to discuss their medical condition and concerns.

添加您的观点

3 Explain Clearly

Clarity is essential when discussing medical conditions. Use layman's terms instead of medical jargon to ensure the patient understands their diagnosis and treatment options. Break down complex information into manageable parts and confirm understanding by asking the patient to explain it back to you in their own words. This not only ensures they grasp the details but also empowers them to be an active participant in their care.

添加您的观点

Dr.Subash Dadhich

Surgeon& Managing Director at Arogya Hospital
举报内容
One patient had an acute necrotizing pancreatitis with septicemia and shock. As per the standard practice we are not supposed to operate in the first 2 weeks as the mortality and morbidity is very high even in the best hospitals in the world. But since this patient was sinking and a vicious cycle of multiple organ syndrome was developing. If we did not operate he would die but the surgery was associated with a 30% risk of mortality. It was a tough call for the family but they consented and fortunately everything went well.

已翻译

赞

4 Offer Support

Offering support can significantly improve a patient's perception of their care. Let them know about resources available to them, such as support groups or educational materials . Assure them that you and your team are there to assist with any questions or concerns they may have. Providing a clear point of contact for further inquiries can also reassure the patient that they have ongoing support.

添加您的观点

Dr.Subash Dadhich

Surgeon& Managing Director at Arogya Hospital
举报内容
As surgeons we are always trained to go all out to support a patient in a crisis. One patient had been operated for Aortic valve replacement one month ago. She happened to miss her anticoagulant medicine, which resulted in the valve getting stuck. She was rushed to the hospital. Our team was ready at the ground floor and one elevator was blocked. She was intubated in the lobby and rushed to the operation theater with continuous cardiac massage. Chest wound rapidly reopened and cardiac support was in place. She went home in two weeks.

已翻译

赞

5 Set Expectations

Setting realistic expectations is vital for patient satisfaction. Clearly outline the potential outcomes of their treatment , including any side effects or recovery times . Be honest about what can be achieved and discuss any limitations upfront to prevent future dissatisfaction. This transparency helps build trust and can prevent misunderstandings about the care being provided.

添加您的观点

6 Follow Up

Following up with patients after their appointments shows that you care about their well-being beyond the clinical setting. A simple phone call or email to check on their progress can make a big difference in how they perceive their care. It also provides an opportunity to address any new concerns that may have arisen, ensuring continuous improvement in patient communication and satisfaction.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Healthcare

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You're dealing with a dissatisfied patient. How can you improve communication about their medical condition?

1

2

3

4

5

6

7

1 Listen Actively

2 Empathize Sincerely

3 Explain Clearly

4 Offer Support

5 Set Expectations

6 Follow Up

7 Here’s what else to consider

Healthcare

给文章评分

感谢您的反馈

更多Healthcare相关文章

更多相关阅读内容

You're dealing with a dissatisfied patient. How can you improve communication about their medical condition?

1

2

3

4

5

6

7

1 Listen Actively

2 Empathize Sincerely

3 Explain Clearly

4 Offer Support

5 Set Expectations

6 Follow Up

7 Here’s what else to consider

Healthcare

给文章评分

感谢您的反馈

查看其他技能