You’re a Customer Experience professional. How can you grow your leadership skills?

1 Assess your strengths and gaps

The first step to grow your leadership skills is to assess your current level of performance and potential. You can use various tools and methods to evaluate your strengths and gaps, such as self-assessments, feedback surveys, 360-degree reviews, or coaching sessions. The goal is to identify your core competencies, such as communication, collaboration, problem-solving, or innovation, as well as your areas of improvement, such as delegation, conflict resolution, or decision-making. By knowing your strengths and gaps, you can set realistic and specific goals for your leadership development.

2 Seek learning opportunities

The next step to grow your leadership skills is to seek learning opportunities that align with your goals and needs. You can choose from a variety of options, such as online courses, webinars, podcasts, books, or blogs, that cover topics related to CX and leadership. You can also look for internal or external mentors, coaches, or peers who can offer guidance, support, or feedback. The key is to be proactive and curious, and to apply what you learn to your daily work and challenges.

3 Expand your network

Another step to grow your leadership skills is to expand your network and build relationships with other CX professionals and leaders. You can join online or offline communities, forums, groups, or events that focus on CX and leadership. You can also reach out to people who inspire you, share your insights, or ask for advice. By expanding your network, you can gain exposure, recognition, and opportunities, as well as learn from different perspectives and experiences.

4 Take on new challenges

A final step to grow your leadership skills is to take on new challenges and responsibilities that stretch your comfort zone and test your abilities. You can volunteer for projects, initiatives, or tasks that require you to use or develop your CX and leadership skills. You can also seek feedback, measure your results, and reflect on your actions and outcomes. By taking on new challenges, you can demonstrate your value, initiative, and potential, as well as learn from your successes and failures.

5 Grow your leadership skills as a CX professional

Growing your leadership skills as a CX professional is not only beneficial for your career, but also for your customers and organization. By assessing your strengths and gaps, seeking learning opportunities, expanding your network, and taking on new challenges, you can enhance your skills and competencies, and become a more effective and influential leader in the CX field.