You’re in a Customer Experience interview. How can you show off your leadership skills?

1 Know your leadership style

Before you go to the interview, take some time to reflect on your own leadership style. What are your strengths and weaknesses as a leader? How do you motivate and communicate with your team members? How do you handle conflict and feedback? How do you adapt to different situations and challenges? Knowing your leadership style will help you answer questions about your past experiences, your goals, and your vision. It will also help you showcase your personality and fit for the role.

2 Use the STAR method

One of the most common types of questions in a CX interview is the behavioral question. This is when the interviewer asks you to describe a specific situation where you demonstrated a skill or quality relevant to the role. To answer these questions effectively, use the STAR method. This stands for Situation, Task, Action, and Result. First, explain the situation and the task you had to accomplish. Then, describe the action you took and why. Finally, highlight the result and what you learned from it. The STAR method will help you structure your answer and provide concrete examples of your leadership skills.

3 Show your passion and enthusiasm

Another way to show off your leadership skills in a CX interview is to express your passion and enthusiasm for the field. Leaders are passionate about what they do and why they do it. They also inspire others with their enthusiasm and energy. To show your passion and enthusiasm, talk about why you chose CX as a career, what you enjoy most about it, and what you want to achieve in the future. You can also share some examples of CX leaders or brands that you admire and learn from.

4 Ask smart questions

Asking smart questions is not only a way to learn more about the role and the company, but also a way to demonstrate your leadership skills. Leaders are curious, proactive, and strategic. They ask questions that show their interest, their insight, and their vision. To ask smart questions in a CX interview, do some research on the company's CX strategy, goals, and challenges. Then, ask questions that relate to those topics, such as how they measure and improve CX, how they handle customer feedback, or how they align CX with other business functions.

5 Be confident and humble

The last tip to show off your leadership skills in a CX interview is to be confident and humble. Confidence and humility are two sides of the same coin. Leaders are confident in their abilities and achievements, but they also acknowledge their limitations and mistakes. They are open to learning and growing from others. To be confident and humble in a CX interview, use positive and assertive language, but avoid bragging or exaggerating. Also, admit when you don't know something or when you made a mistake, but explain how you handled it and what you learned from it.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?