Involving non-technical stakeholders in any IT strategy is essential for ensuring better understanding and alignment. First, it’s important to identify their roles and pain points in non-technical terms. Clearly communicate how your strategy can address these issues using layman’s language, while highlighting significant benefits to capture their attention and engage them in discussions. Engage stakeholders early by involving them at every stage, from concept presentation to user acceptance testing (UAT). Additionally, provide regular updates to keep them informed and actively listen to their concerns, addressing any doubts or pain points. This ongoing dialogue fosters steady engagement and builds strong support for future initiatives.

Simplify the Language: Avoid technical jargon. Use simple, clear language to explain the benefits and impact of the IT strategy. Align with Business Goals: Show how the IT strategy supports the overall business objectives. Highlight how it will improve efficiency, reduce costs, enhance customer satisfaction, or drive revenue growth. Provide Real-World Examples: Share case studies or examples of how similar strategies have benefited other organizations. This can help stakeholders visualize the potential impact. Focus on ROI: Clearly outline the expected return on investment. Show both the financial and non-financial benefits, such as improved employee productivity or better customer experiences.

IT can feel overwhelmingly complex to business stakeholders. You need to step towards the business to secure support for the roadmap. While we use analytical tools such as service blueprints, DORA metrics, and post-mortem analysis, it’s essential to balance that with stories and analogies. For example, I often compare IT to Excel: ? Multiple sheets = multiple services ? Input/config sheets = separation of concerns ? Multiple users editing = race conditions ? A lone analyst = onboarding/bus factor ? Editing someone’s model = readability/maintenance ? Hacked formulas = code smells ? Formulas vs constants = reuse vs copy/pasting Frequent communication with both analytical tools and storytelling builds trust and helps secure roadmap support.

Primeiro, traduza os jarg?es técnicos em linguagem comum que ressoe com as preocupa??es e interesses deles. Use analogias simples para explicar conceitos complexos. Envolva essas partes interessadas desde o início, permitindo que ofere?am suas perspectivas e preocupa??es. Isso cria um senso de pertencimento e responsabilidade compartilhada. Lembre-se, todos s?o importantes para o sucesso da entrega.