You’re considering an entry-level IT Operations career path. How can you choose the right one?

1 Help Desk Technician

A help desk technician is often the first point of contact for users who need technical assistance. They answer calls, emails, or chat messages, and troubleshoot issues with hardware, software, network, or security. They also document and escalate complex problems to higher-level IT staff. A help desk technician needs to have good communication, customer service, and problem-solving skills, as well as a basic knowledge of common IT tools and systems. A help desk technician can earn an average salary of $36,000 per year, according to Glassdoor.

3 Network Administrator

A network administrator is responsible for managing and maintaining the network infrastructure that connects devices, servers, and services within an organization. They design, install, configure, monitor, and troubleshoot network devices, such as routers, switches, firewalls, and access points. They also ensure network security, performance, and availability, and implement policies and procedures for network usage and maintenance. A network administrator needs to have a deep understanding of network protocols, standards, and technologies, as well as troubleshooting, security, and documentation skills. A network administrator can earn an average salary of $63,000 per year, according to Glassdoor.

4 System Administrator

A system administrator is responsible for managing and maintaining the servers and systems that host applications, data, and services for an organization. They install, configure, update, and patch operating systems, software, and hardware. They also monitor system performance, security, and reliability, and perform backups and recovery. They may also automate tasks, script solutions, and deploy cloud services. A system administrator needs to have a strong knowledge of operating systems, such as Windows, Linux, or MacOS, as well as scripting, automation, and cloud skills. A system administrator can earn an average salary of $64,000 per year, according to Glassdoor.

5 IT Operations Analyst

An IT operations analyst is responsible for analyzing and improving the efficiency and effectiveness of IT operations and processes. They collect and analyze data from various sources, such as logs, metrics, surveys, and feedback. They also identify and report on trends, issues, and opportunities for improvement. They may also recommend and implement solutions, such as process optimization, automation, or tool integration. An IT operations analyst needs to have a keen eye for detail, as well as analytical, communication, and project management skills. An IT operations analyst can earn an average salary of $60,000 per year, according to Glassdoor.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?