You're considering a career change from customer support. What do you need to know before making the leap?

In my opinion assessing your skills and interests is the most important step that you need to consider when trying to shift your career from Customer Support because assessing your skills and interests will give you a big picture and a good idea of the job roles that best match your skills in which you are good in, and this will help you to take the best decision in terms of shifting your career. Also assessing your skills and interests is very important because it will give you a chance to know your main weaknesses and convert them into strengths which will help you to increase the number of suitable options available for you regarding job positions where you will have more job varieties to choose from. Also try personality assessments.

Before transitioning from customer support, assess your skills and interests, research the new industry, seek advice, acquire necessary qualifications, prepare financially, network strategically, and develop a clear transition plan. These steps will help ensure a successful career change.

Antes de cambiar evalúa tus habilidades e intereses, debes tener mente abierta y ser flexible para adaptarte a cualquier otra carrera investiga nuevas industrias, considera educación adicional, construye una red profesional, obtén experiencia práctica, planificate financieramente. Prepárate para desafíos y oportunidades en el cambio de carrera.

Of course exploring your options and opportunities is one of the very important steps that your need to consider when shifting your career from Customer Support. In order to make a suitable career shift then it’s very important for you to study all details that are related to all of the different job roles. The best way to study the different details that are related to the different job roles is to study different job descriptions for the different job roles within the different job career websites as this will help you to obtain a clear and big picture about the different job roles and positions and based on this you can easily determine whether the skills that you have match those jobs or not, and also social media will help you a lot.

Of course preparing your resume and portfolio is one of the most important steps that you need to consider when trying to shift your career from Customer Support. Since your CV contains all the details that are related to all of your qualifications, educational background and work experience then it needs to be updated on a regular basis in order to increase the chances that the employer might consider it as a professional CV. Also when designing your CV try to include a brief history of your previous successes and achievements as this will increase the chances of employer considering you as highly suitable for that role or job position, and this will increase your chances of shifting to a suitable career position and avoiding bad choices.

Of course learning new skills and tools is a very important step that you need to consider when trying to shift your career from Customer Support because learning new skills and tools will allow you to gain additional training skills and knowledge in a wide variety of different jobs, and this will help you increase the number of choices that will be available for you when trying to shift your career since gaining additional training skills and knowledge will help you to prepare in advance for different jobs, and this is in terms of being able to perform those jobs successfully and in a professional way. Some of the ways that could help you to learn new tools and skills include social media and training courses as well as attending meetings.

Of course networking and seeking advice is considered to be a very important step that needs to be taken into account when considering a career shift because when you network with other people and industry experts then they will offer you with the correct advice about which career options are the best to consider when trying to shift your career from Customer Support to other careers and this advice will be very accurate because it’s based on past and previous experiences and the challenges that those people and industry experts have faced previously when trying to shift their career, and this will increase your chances of shifting to a better career. Finally, networking and seeking advice will help you to avoid shifting to a bad career.

From coming from a customer support background and transitioning into HR it can be very challenging. There are a lot of challenges that you can face. The first major challenge that you could face is that you are applying for jobs that you know that you are qualified for, but is beat out by a candidate that has more skills that you have in the professional. Everyone is getting certified. For example, SHRM-CP or PHR. Conducting the research to see which certification will fit you and how long it will take to obtain. With networking you can hear some good feedback, but then get ghosted by the individual that was helping you.