Trying too hard to build rapport can feel forced and fake. I’m upfront with participants, acknowledging that it’s a one-hour session and it’s unrealistic to build deep rapport in that time. I tell them that my goal is not to judge their responses, but to listen. I then clearly explain the purpose of the research and how the data will be used. Being honest and authentic from the start, especially about the study's goals, helps me to start somewhere vs trying to be fake.

Building rapport with participants in remote UX research is key to obtaining meaningful insights. Start with a warm, personal introduction to create a comfortable atmosphere. Active listening is crucial—reflect back on what participants say to show understanding and engagement. Encourage open dialogue by asking open-ended questions and showing genuine interest in their experiences. This approach fosters trust, making participants more comfortable sharing their thoughts.

In remote UX research, I build rapport by starting with casual, friendly conversation to put participants at ease. I express genuine interest in their experiences, maintain an empathetic tone, and ensure a comfortable, non-judgmental environment, encouraging open and honest feedback.

To build rapport during remote UX research, start by creating a comfortable environment—use a warm, friendly tone and establish a personal connection with participants. Begin with small talk to break the ice, making them feel valued and at ease. Clearly explain the session's goals, ensuring transparency and setting expectations. Actively listen to their feedback, showing empathy and appreciation for their insights. Maintain eye contact through the camera when possible, and follow up with thoughtful questions to keep the conversation engaging. Building trust will lead to more honest and insightful responses.

-In remote interviews, it always helps to ask the participant whether they are joining from and of the environment and context around them, if they are comfortable - This helps bridge the perceived gap of not being present in the same physical space - Request the participants to be seated in an area with a strong wifi signal, but ensure to not make them feel guilty if the connection is choppy. Be patient. - Including a 2 minute ice breaker (such as explaining the meaning of their name) if time permits helps too!