You’re in charge of a team with a lot of conflict. How can you make everyone work together?

1 Identify the sources of conflict

The first step to address team conflict is to understand what is causing it. Conflict can arise from different factors, such as personality clashes, competing goals, unclear roles, poor communication, or lack of trust. To identify the sources of conflict, you need to listen to your team members, observe their interactions, and ask for feedback. You can also use tools like surveys, interviews, or focus groups to gather more data. Try to be objective and empathetic, and avoid taking sides or making assumptions.

2 Communicate effectively

The second step to address team conflict is to communicate effectively. Communication is essential to clarify expectations, share information, provide feedback, and resolve issues. To communicate effectively, you need to use active listening, open-ended questions, assertive language, and constructive criticism. You also need to choose the appropriate channel, tone, and timing for your messages. For example, if you need to discuss a sensitive or complex matter, you might want to do it face-to-face or over a video call, rather than by email or text.

3 Apply problem-solving techniques

The third step to address team conflict is to apply problem-solving techniques. Problem-solving techniques can help you find solutions that satisfy the needs and interests of your team members, and align with your project objectives and standards. Some examples of problem-solving techniques are brainstorming, root cause analysis, decision matrix, or fishbone diagram. To apply problem-solving techniques, you need to involve your team members, define the problem, generate and evaluate alternatives, and implement and monitor the solution.

4 Encourage collaboration and teamwork

The fourth step to address team conflict is to encourage collaboration and teamwork. Collaboration and teamwork can help you improve your team's performance, creativity, and innovation. To encourage collaboration and teamwork, you need to establish a common vision, set clear and realistic goals, define roles and responsibilities, and provide resources and support. You also need to foster a positive team culture, where you celebrate achievements, appreciate diversity, and promote trust and respect.

5 Manage your emotions and stress

The fifth step to address team conflict is to manage your emotions and stress. Emotions and stress can affect your judgment, behavior, and well-being. To manage your emotions and stress, you need to recognize and regulate your feelings, express them appropriately, and seek help if needed. You also need to practice self-care, such as taking breaks, exercising, meditating, or doing something you enjoy. By managing your emotions and stress, you can improve your mental health and resilience, and cope better with challenges.

6 Seek external assistance

The sixth step to address team conflict is to seek external assistance. Sometimes, team conflict can be too complex, intense, or persistent to be resolved internally. In such cases, you might need to seek external assistance, such as a mediator, a coach, a mentor, or a consultant. External assistance can help you facilitate dialogue, provide guidance, offer feedback, and suggest interventions. However, you should only seek external assistance after you have tried the previous steps, and with the consent and cooperation of your team members.