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You’re in charge of hiring for a business operations team. How do you ensure diversity in your hires?

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Diversity is not only a moral imperative, but also a strategic advantage for any business operations team. A diverse team can bring different perspectives, experiences, skills, and ideas to the table, enhancing creativity, problem-solving, and innovation. However, achieving diversity in hiring is not a simple task. It requires intentional planning, evaluation, and action. Here are some steps you can take to ensure diversity in your hires for a business operations team.

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Brian MD

Decision Scientist Advising Leaders at the Intersection of Management and Organizational Performance

1 Define your diversity goals

Before you start looking for candidates, you need to have a clear vision of what diversity means for your team and your organization. Diversity can encompass many dimensions, such as race, ethnicity, gender, age, disability, sexual orientation, religion, culture, education, and more. You also need to align your diversity goals with your business objectives, your values, and your mission. For example, if you want to expand your customer base to new markets, you might want to hire people who have relevant language skills, cultural knowledge, or connections. Or, if you want to improve your operational efficiency, you might want to hire people who have diverse technical skills, analytical abilities, or process improvement experience.

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Brian MD

Decision Scientist Advising Leaders at the Intersection of Management and Organizational Performance
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Map out your teams strengths, skills, and attributes. Then map out those element required to meet the objectives of the team, find the gaps, hire for the gaps. Include training where gaps persist. Also, know if you’re looking for innovation or efficiency. Likeminded people move the team quickly along a known path while diverse teams move slowly forging new paths.

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Ashley Spencer

Chief Administrative Officer
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To foster diversity in our business operations team, I'd broaden our candidate search across diverse networks and job boards. We'd ensure unbiased job descriptions, fair interviews, and involve our diverse team members in the hiring process. Tracking progress, setting goals, and fostering an inclusive culture are key. Partnering with organizations supporting underrepresented groups and continuous improvements based on feedback would drive our approach towards building a team that reflects diverse talents and backgrounds.

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Lisa S.

Inspired by the vision of building positive transformation, with respect and care for our community as our guide.
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When defining diversity goals, remember to look past the hiring process and consider long-term goals. If we plan to increase the diversity of our workforce, we must also support the continued success of the employees we hire. For example, if we commit to hiring more women, we can review employee policies and practices that impact women. Do we offer ample parental leave? Does our health and wellness program support women's health issues? Do we have a culture that encourages reporting of sexual harassment?

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2 Review your hiring process

Once you have your diversity goals in place, you need to review your hiring process and identify any potential barriers or biases that might prevent you from reaching them. For example, you might want to check if your job descriptions are inclusive and appealing to a wide range of candidates, or if they contain any unnecessary or discriminatory requirements. You might also want to diversify your sourcing channels and reach out to different networks, communities, or platforms that can help you attract more diverse talent. Additionally, you might want to use structured interviews and assessments that focus on the skills and competencies that are relevant for the role, rather than on subjective impressions or personal preferences.

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Lisa S.

Inspired by the vision of building positive transformation, with respect and care for our community as our guide.
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One way to encourage diversity in the workplace is to reimagine the minimum education requirements for a position. By allowing candidates to use experience in place of traditional education or college degrees, organizations can increase the diversity of applicants and open the door for highly qualified workers who would otherwise be eliminated from consideration. Competencies learned on the job, coupled with an ability and desire to learn, often prove to be better performance indicators than degrees.

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3 Build a diverse hiring team

Another way to ensure diversity in your hires is to build a diverse hiring team that can represent different perspectives, backgrounds, and experiences. A diverse hiring team can help you reduce bias, increase fairness, and improve candidate experience. For example, you can include people from different departments, levels, functions, or locations in your hiring team, or you can invite external experts or consultants to join the process. You can also train your hiring team on how to conduct inclusive and respectful interviews, how to avoid stereotypes or assumptions, and how to evaluate candidates objectively and consistently.

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Lisa S.

Inspired by the vision of building positive transformation, with respect and care for our community as our guide.
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One way to avoid stereotypes and assumptions when reviewing applications is to provide the hiring team with a modified version of the application and resume. This can be done by removing information that can be used to identify the applicant's gender, race, age, etc. This allows an opportunity for the hiring team to review each applicant based on experience, education, and references.

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4 Foster a culture of inclusion

Finally, ensuring diversity in your hires is not enough if you want to retain and engage them. You also need to foster a culture of inclusion that makes them feel valued, respected, and supported. A culture of inclusion can help you create a positive work environment, enhance collaboration and teamwork, and boost performance and productivity. For example, you can promote open communication and feedback, celebrate diversity and achievements , provide learning and development opportunities, offer flexible and accessible work arrangements, and address any issues or conflicts that might arise.

Ensuring diversity in your hires for a business operations team is not a one-time event, but an ongoing process that requires commitment, action, and evaluation. By following these steps, you can build a diverse and high-performing team that can help you achieve your business goals and make a positive impact.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Brian MD

Decision Scientist Advising Leaders at the Intersection of Management and Organizational Performance
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Consider cancelling your DEI program and start a leadership program, focus on individuals not constructed categories, people aren’t things they are complex individuals that good leadership will include for their unique strength and abilities.

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kunomate Amachree

Rivers
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Hiring a diverse prospective employees is very strategic in organizational buildup, therefore the need to carry out focused planning cannot be overemphasized.lt is important to carry out indicators that will map out the contents of diversity in consideration of your employment prospects, for example,your mission may involve types of skills that is required;the gender; the age intervals,and other considerations,the guidelines given to you should be your compass to guide your objectives; also it is important to be flexible with potential employees by been innovative without showing biases in the selection processes.

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You’re in charge of hiring for a business operations team. How do you ensure diversity in your hires?

1

2

3

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5

1 Define your diversity goals

2 Review your hiring process

3 Build a diverse hiring team

4 Foster a culture of inclusion

5 Here’s what else to consider

Business Operations

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You’re in charge of hiring for a business operations team. How do you ensure diversity in your hires?

1

2

3

4

5

1 Define your diversity goals

2 Review your hiring process

3 Build a diverse hiring team

4 Foster a culture of inclusion

5 Here’s what else to consider

Business Operations

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