You’re in charge of After-Sales and deadlines are being missed. What’s the most common reason?

Effective communication is indeed vital to streamline After-Sales processes. It is important to establish clear deadlines for each project and task and communicate them effectively to all the stakeholders involved. Ensuring that everyone understands the importance of meeting these deadlines and the consequences of failing to do so. Additionally, Following are some strategies which are crucial to meet deadlines:- 1. Clear communication 2. Setting realistic expectations 3. Prioritisation of critical tasks 4. Regular monitoring 5. Resource management Also it is recommended to keep some buffer between the client’s deadline and internal deadline. This buffer allows us to address any discrepancies that may arise during the final stage.

Acredito que um dos principais problemas é a comunica??o ineficiente, tanto interna quanto a que envolve com clientes, as empresas hoje sofrem muito por difundirem a comunica??o comercial e esquecerem de fortalecer e proliferar os canais de Pós venda, comisso a informa??o sofre muitas rupturas e interferências, afetando e muito o tempo de resposta, impactando diretamente muitas vezes no índice de satisfa??o do cliente.

First I will inform the customer about the delay and analyse the delay. Where is the root cause. Procurement. Sub-supplier. Etc. Instead of blaming them we would have to inform the commitment that we make towards the customer and we are also expecting the same from them.

Communication is key at any stage of business. There are certain ways that communication can be improved and the way of communication can be upgraded from the existing way. 1.) Have regular team meetings and management meetings in the week to communicate the updated objectives. 2.) Coordinating with the teams and groups necessary for aftersales is very important. 3.) Set up proper communication channels and keep them updated on any changes and requirements. 4.) Communicate about any queries and doubts, also rectify any changes and updates. 5.) Use of different communication channels and software to keep teams updated. 6.) Team meetings, team lunches and team working tasks together can help an organisation to build comradery within.

1. Má destribuil??o das rotinas da equipe 2. Falta de um bom sistema de gest?o de atividades 3. Má gest?o da equipe no que tange resultados e metas 4. Falta de treinamentos para a equipe

Planning with precise calculation is very important to achieve the target. It will train you to win & increase to make decision on right time.

Planning is the most important aspect of after sales. This is the tool to judge where your company stands in the market place, and an opportunity to keep a customer for future business. Prioritizing customers who need more attention over the ones who don't, and sticking to time constraints will assist this process.

In after-sales, missing deadlines often arises from insufficient planning. This may involve underestimating task durations, inadequate resource allocation, or ineffective prioritization. Without thorough planning, it becomes difficult to foresee potential obstacles and allocate resources effectively, resulting in missed deadlines and customer dissatisfaction.

O planejamento é pe?a chave no pós venda mas é importante que n?o seja um planejamento realizado a quatro m?os, onde cliente e provedor se comuniquem e formem uma única equipe.

"Lack of planning" could indeed be another common reason for missed deadlines in After-Sales. If there is insufficient planning or foresight regarding resource allocation, task prioritization, or workflow management, it can lead to delays in completing tasks or fulfilling orders. Without a well-defined plan in place, teams may encounter obstacles or inefficiencies that hinder their ability to meet deadlines effectively. This lack of planning can result in wasted time, missed opportunities, and ultimately, customer dissatisfaction. Therefore, addressing and improving planning processes is essential to enhance After-Sales operations and ensure timely delivery of products or services.

"Skills can be taught" But in order to be taught you must be a good learner. A Good learner is not the one who gets A grade results but the one who keeps trying, failing and trying. Simply ensure you have the right people in your Team and if you don't get the required skill sets than be bold and experiment and take a shot with a Good learner. Honestly you'll never be disappointed by this.

Lack of skills can certainly contribute to missed deadlines in After-Sales, but it might not be the most common reason compared to other factors like lack of communication or lack of planning. However, it's worth considering as a potential issue, especially if there are gaps in expertise or training within the team. If employees don't possess the necessary skills to perform their tasks efficiently, it can lead to delays and errors in completing After-Sales activities. Therefore, addressing skill gaps through training, mentoring, or hiring may be necessary to improve performance and meet deadlines effectively.

Quando se trata de um assunto relacionado ao pós-vendas, a comunica??o é de extrema importancia e tem o papel fundamental de manter as expectativas entre fornecedor x cliente alinhadas. Uma vez que existe um ciclo de reuni?es de cadência e todos os pontos críticos est?o mapeados, os prazos automaticamente passam a ser controlados e podem ser negociados conforme o avan?o dos temas até a resolu??o.

Feedback could indeed be a common reason for missed deadlines in After-Sales. Without timely and constructive feedback, teams may not be aware of potential issues or areas for improvement, leading to inefficiencies and delays. Lack of feedback can result in tasks being completed incorrectly or not meeting customer expectations, requiring rework and causing delays in delivering the final product or service. Therefore, ensuring effective feedback mechanisms within the After-Sales department is essential for addressing issues promptly and optimizing performance to meet deadlines efficiently.

I don't think the AI engine has done a great job of coming up with the top 4 items shown on the left - they are not the top 4 in my experience. As an aftermarket consultant with 30+ years of experience, I'd focus on the 4P - namely People (which includes communication and skills but other things too); Process (which includes planning and feedback plus other things); Platforms (e.g. systems and physical infrastructure) and Partners (e.g. 3PLs, service partners, consultants, etc.). 4P is also a useful methodology for all kinds of projects/programmes incl. transformations, turnarounds, business improvements, growth strategies, etc. of all kinds.

Deadlines in after-sales are vital. Customers plan maintenance around supplier commitments. Delays due to parts or services halt operations, leading to lost production and damaged trust. Invest in a skilled after-sales team with: Clear communication: Regular updates manage expectations and build trust. Skilled personnel: Empower them to make sound decisions based on order value and impact. Proactive planning: Manage inventory, logistics, and technician schedules to anticipate challenges. Data analysis: Learn from past delays to improve future performance. This approach ensures on-time service, happy customers, strong relationships, and sustainable growth

Lack of Resources: Insufficient staffing, equipment, or budget allocation can hinder the ability to complete tasks within the specified timeframe. Poor Coordination: Ineffective coordination between different departments or teams involved in after-sales processes can lead to delays and confusion. Complexity of Tasks: Complex tasks or projects may require more time and resources than initially anticipated, resulting in missed deadlines. External Factors: External factors such as supplier delays, shipping issues, or unforeseen disruptions in the supply chain can impact after-sales timelines.