You're caught between IT support and ERP users. How do you navigate conflicting priorities?
Caught in the middle of IT and ERP users? Use these strategies to manage both worlds effectively:
How have you successfully juggled conflicting priorities in your organization?
You're caught between IT support and ERP users. How do you navigate conflicting priorities?
Caught in the middle of IT and ERP users? Use these strategies to manage both worlds effectively:
How have you successfully juggled conflicting priorities in your organization?
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ERP and its underlying IT infrastructure is at the service of business people. It must therefore be highly available and perform well with adequate IT resources and without bugs. Any ERP or related IT maintenance or technical intervention needs to be performed outside operating hours unless urgent or with minimal business disruption.
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start by understanding each group's needs and challenges. Meet with both teams to gather specific requirements, constraints, and any critical deadlines. Prioritize issues based on urgency, impact on business operations, and alignment with company goals. Establish a transparent communication channel where both sides can provide feedback and receive updates. Implement a triage system to address high-priority issues first and negotiate realistic timelines for lower-priority tasks. Encourage collaboration by highlighting shared goals and showing how resolving each issue benefits overall system efficiency and user experience.