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You're in a business services role and want to be more innovative. What's the first step?

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Innovation is not just for startups or tech companies. It's a mindset and a skill that can help you deliver better value to your customers, solve problems creatively, and stay ahead of the competition. But how do you become more innovative in a business services role, where you might have to deal with complex processes, regulations, and expectations? The first step is to challenge your assumptions and embrace curiosity.

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1 Adopt a growth mindset

A growth mindset is the belief that you can improve your abilities and learn new things through effort, feedback, and experimentation. It's the opposite of a fixed mindset, which assumes that your talents and intelligence are fixed and unchangeable. A growth mindset helps you to see challenges as opportunities, embrace feedback as a way to improve, and try new approaches without fear of failure. To adopt a growth mindset, you need to be aware of your self-talk, celebrate your progress, and seek out learning opportunities.

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HIGOR A.

Analista de sistema na Promo Prime
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Todos nós somos dotados da capacidade de aprimoramento intelectual e moral durante toda nossa vida, cada dia é dia de transformar nossas falhas em acertos.

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2 Ask open-ended questions

Open-ended questions are questions that invite more than a yes or no answer. They help you to explore the needs, preferences, and motivations of your customers, colleagues, and stakeholders. They also help you to uncover hidden assumptions, gaps, and opportunities that you might otherwise miss. To ask open-ended questions, you need to use words like what, why, how, when, where, and who. For example, instead of asking "Do you like our service?" you could ask "What do you like most about our service?" or "How could we improve our service?"

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HIGOR A.

Analista de sistema na Promo Prime
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A comunica??o deve ser clara e instigante no sentido de atingir todas as camadas do assunto, assim encontrando juntos a solu??o ou aperfei?oamento do servi?o ou relacionamento.

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3 Use divergent and convergent thinking

Divergent and convergent thinking are two modes of thinking that you can use to generate and evaluate ideas. Divergent thinking is the process of generating many possible solutions to a problem or opportunity, without judging or filtering them. It helps you to expand your options and think outside the box. Convergent thinking is the process of narrowing down the possible solutions to the best one, based on criteria and evidence. It helps you to make decisions and take action. To use divergent and convergent thinking, you need to separate the two phases and use different tools and techniques. For example, you could use brainstorming, mind mapping, or SCAMPER for divergent thinking, and prioritization matrix, SWOT analysis, or pros and cons for convergent thinking.

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4 Experiment and test

Experimenting and testing are ways of validating your ideas and assumptions with real data and feedback. They help you to learn from your failures, iterate on your solutions, and reduce risks and uncertainties. To experiment and test, you need to design small-scale and low-cost experiments that measure the impact of your ideas on your customers or stakeholders. You also need to collect and analyze data, and use it to make changes or pivot to a different idea. For example, you could use prototyping, surveys, interviews, or A/B testing to experiment and test.

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HIGOR A.

Analista de sistema na Promo Prime
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Emtre o processo de cria??o ou implementa??o devemos sempre passar por uma fase de teste, assim teremos feedbacks e Leeds consistentes para que possamos aprimorar e reparar o projeto.

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5 Learn from others

Learning from others is a way of gaining insights, inspiration, and best practices from people who have different perspectives, experiences, and expertise. It helps you to avoid reinventing the wheel, benchmark your performance, and discover new opportunities. To learn from others, you need to seek out and connect with people who can offer you valuable information, feedback, or collaboration. You also need to be open-minded, respectful, and willing to share your own knowledge and ideas. For example, you could use mentoring, coaching, networking, or benchmarking to learn from others.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're in a business services role and want to be more innovative. What's the first step?

1

2

3

4

5

6

1 Adopt a growth mindset

2 Ask open-ended questions

3 Use divergent and convergent thinking

4 Experiment and test

5 Learn from others

6 Here’s what else to consider

Business Services

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You're in a business services role and want to be more innovative. What's the first step?

1

2

3

4

5

6

1 Adopt a growth mindset

2 Ask open-ended questions

3 Use divergent and convergent thinking

4 Experiment and test

5 Learn from others

6 Here’s what else to consider

Business Services

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