You're a Business Relationship Manager. What are the technical skills you need to master?

2 Project Management

Project management is the process of planning, executing, and controlling the work of a team to achieve specific goals and outcomes within a given time, budget, and scope. You need to have the skills to initiate, define, and scope projects that deliver value to your partners, and to manage the project lifecycle, including the phases of initiation, planning, execution, monitoring, and closure. You also need to have the skills to use various tools and methods, such as project charter, work breakdown structure, Gantt chart, risk register, and change management, to organize and track the project activities, resources, risks, and issues. Project management helps you to ensure that your projects are aligned with your partners' needs and expectations, and that they are delivered on time, within budget, and with quality.

3 IT Knowledge

IT knowledge is the understanding of the technology, systems, and processes that support your organization and your partners' operations, products, and services. You need to have the knowledge of the IT landscape, architecture, and governance of your organization and your partners, and how they relate to each other. You also need to have the knowledge of the IT trends, innovations, and best practices that can enhance your partners' performance, efficiency, and competitiveness. IT knowledge helps you to assess the impact of IT changes on your partners, to identify and leverage IT opportunities for your partners, and to communicate and collaborate with IT experts and stakeholders.

4 Data Literacy

Data literacy is the ability to read, understand, analyze, and communicate data effectively. You need to have the skills to collect, clean, and manipulate data from various sources, such as databases, spreadsheets, and APIs. You also need to have the skills to use various tools and techniques, such as data visualization, dashboards, and reports, to present and interpret data in a meaningful and actionable way. Data literacy helps you to measure and demonstrate the value of your partnerships, to identify and communicate insights and trends, and to support data-driven decision making and innovation.

5 Communication Skills

Communication skills are the skills to convey and receive information, ideas, and feedback clearly, concisely, and respectfully. You need to have the skills to use various modes and channels of communication, such as verbal, written, and digital, and to adapt your communication style and tone to different audiences, situations, and purposes. You also need to have the skills to use various techniques and strategies, such as active listening, questioning, storytelling, and persuasion, to engage and influence your partners and stakeholders. Communication skills help you to build trust and rapport with your partners, to understand and address their needs and concerns, and to negotiate and resolve conflicts.

6 Learning Agility

Learning agility is the ability and willingness to learn from experience, feedback, and new information, and to apply that learning to new and changing situations. You need to have the mindset and the habits to seek and embrace learning opportunities, to reflect and learn from your successes and failures, and to continuously update and improve your knowledge and skills. You also need to have the skills to use various resources and methods, such as online courses, podcasts, books, mentors, and peers, to access and acquire new information and skills. Learning agility helps you to keep up with the changing needs and expectations of your partners, to adapt and innovate in response to new challenges and opportunities, and to grow and advance in your career as a BRM.