You're an automotive salesperson. How can you keep your customers coming back?

- Become a trusted advisor instead of a hard closer - Be consistently reliable - Underpromise and overdeliver - Adjust your style to suit the customer in front of you, make them feel comfortable. - Know your product inside out

Stay in touch with your customers--wish them happy birthday, remind them of upcoming service appointments, be available to help with questions regarding their infotainment system, etc. In other words, go above and beyond the call of duty.

Customers return to you because they know they can trust you...trust what you say. It's an understatement to say you must quickly understand your customer's needs; how they will use it, do they drive every day...to work, or only personal, do they embrace new tech or are they uncomfortable with it. Making your customer comfortable with your knowledge, and knowing you are not pushing them into a certain vehicle, will give them comfort, and trust you more. Follow up after the sale is essential, and so often forgotten by average sales people. Be kind, show courtesy, knowledge, respect, and you will be rewarded with a long lasting customer relationship.

Selling cars isn't really about cars, or sales. It's about managing relationships. Relationships are formed when a client first reaches out (a new lead). Once you convert a lead to a buyer, you have an opportunity to own that buyer, and their friends & family, for life! It's so easy to nurture these relationships. Get to know them and the names of their loved ones. Stay in touch with simple things like Happy Birthday emails or Happy Anniversary cards for their vehicle purchase. Ask how their loved ones are doing, especially when you see them in-person. People buy cars from people they like and trust. Do not oversell and underdeliver. Stay in touch, share exciting new offers, and show that you care enough to know them.

Take the time to keep notes, record occasions and always offer a second delivery. With all the hustle and bustle of the day when they buy, things get missed. Pictures of the delivery are always nice so that anytime you see them in service your remember them and can say their name. Don’t let them feel like just number.

One thing I have found helpful is to always say the truth and fulfill what was promised. As a costumer, there is nothing more frustrating than not receiving the product/ service as expected and on time.

Customer's aren't typically looking for freebies or a bargain, the value can be in the trusting relationship you build with the customer. Creating a quality experience is often enough for a customer to return time and time again.

Provide Value: Go beyond the sale and build a lasting relationship. At vehicle delivery, equip them with knowledge. Offer helpful advice on maintenance and provide a pre-determined maintenance schedule with special discounts. This shows transparency and builds trust. Be proactive, not reactive. Follow up after delivery to answer questions they might not have thought of yet. This demonstrates you care about their experience beyond the initial sale. Personalize the experience. Refer back to your CRM notes to use names and reference details discussed during their initial visit. This shows you were paying attention and creates a connection. Connect them with resources so they are aware of what is available to them.

Sie müssen die Probleme Ihrer Kundschaft herausfinden und gleichzeitig eine L?sung dafür anbieten k?nnen. Finden Sie L?sungsvorschl?ge, wie Umbauten etc. für Ihre Kundschaft. Bauen Sie sich hierfür ein entsprechendes Netzwerk auf. Seien Sie selbst der Dienstleister, den Sie sich selber wünschen würden. Denken Sie absolut serviceorientiert und halten Sie Ihre Kundschaft mit Updates auf dem Laufenden. Seien Sie Botschafter für die Angebote die Sie machen und erkl?ren diese. Nur wenn der Kunde den Mehrwert versteht, sieht er warum die Dienstleistung auch seinen Preis hat. Belohnen Sie die Kunden mit Treuerabatten und Empfehlungen. So bauen Sie langfristig erfolgreiche Beziehungen auf.

Honesty and Transparency: Always be truthful in your interactions with customers. Avoid exaggerations or making promises you can't keep. Transparency builds credibility and fosters trust. Consistency: Consistently deliver on your promises and commitments. Whether it's delivering products on time or providing quality service, maintaining consistency builds trust over time. Communication: Keep lines of communication open and transparent. Listen to your customers' concerns, address them promptly, and keep them informed throughout the buying process. Integrity: Demonstrate integrity in all your actions. This includes being ethical in your business practices, respecting customer privacy, and safeguarding their

Halten Sie stets Kontakt zu Ihrer Kundschaft. Beziehungen sind nur solche, wenn diese gepflegt werden. Bieten Sie Hilfe an, machen Sie interessante Angebote, stehen Sie parat, dann wenn Bedarf besteht. Sprechen Sie mit Ihrer Kundschaft und bitten dabei auch um Feedback. Gratulieren Sie zu Geburtstagen und besonderen Anl?ssen. Nur wenn Sie Beziehungen pflegen, bleiben diese erhalten und verbessern sich kontinuierlich.

Stay in Touch: True professionals build lasting connections. Don't disappear after the sale! Send personalized touches like birthday greetings and service reminders. Focus on customer updates, not yours. Keep them informed about community activities that might be of interest to them based on your CRM notes. This shows you remember them. Express gratitude sincerely. A handwritten thank-you note goes a long way. Maintain communication without being intrusive. Occasional "just checking in" emails with a friendly reference back to their hobbies or family demonstrates you care about them as a person, not just a customer.

As there manager, you must make sure they follow through, on following up. And that starts from the day after delivery. Hand written reports will make sure of it..

Absolutely!! Regular, timely communications with your owner family throughout their time in their vehicle reminds them your care isn't limited to the first 6 months and builds confidence and creates additional sales and referrals! Never let them forget you.

Continously in touch through social media and oral calls with customers and attending good service to them. Then automatically referrals will come.

Zufriedene Kunden empfehlen Sie weiter. Schaffen Sie Anreize dafür, dass Ihre Kunden Sie weiterempfehlen. Das kann verschieden aussehen. Es gibt Provisionen, kostenlose autow?schen, Servicegutscheine oder Rabatte auf Teile und Zubeh?r. Weiterempfehlungen k?nnen auch unterschiedlich sein. Dies kann die pers?nliche weiterempfehlung sein oder auch die Bewertungen bei Herstellern, Fahrzeugb?rsen oder bei Google. Grade die Bewertungen bei Google sind und werden immer wichtiger. Ein Gro?teil der Nutzer, schaut bei Google nach, ob Sie empfehlenswert sind oder waren und entscheidet danach.

It really great experience for any customers that brought any cars . If we can give just little bit of special gift to this customer,it can bring memorable ones for them. Then without any requests,this customer automatically would love to recommend us to new customers.

"Hi [Name], I hope you're doing well. I wanted to reach out because I'm currently [describe your situation or what you're looking for, e.g., exploring new career opportunities, growing my business, etc.], and I value your insight and connections. If you know anyone who might benefit from [your product/service/expertise], I would greatly appreciate it if you could introduce us or pass along my information. Thank you in advance for your support, and please let me know if there's anything I can do for you in return. Best regards,

Ask for Referrals: When a customer is happy with their experience, let them know you appreciate their business and politely ask if they know anyone else looking for a car or truck. Offer an incentive as a token of appreciation for the referral.

Incentiva a tus clientes de modo que comuniquen con sus círculos la buena compra que han realizado, prémialos con bonos de la marca, limpieza de su coche, accesorios u otras bonificaciones. Recuerda que te dejen buenas valoraciones y rese?as.

5. Handle Complaints: Turn challenges into opportunities. We all make mistakes. If a customer has a problem, listen attentively without interrupting. Acknowledge their frustration and apologize sincerely. Take responsibility for the issue. Work diligently to resolve the issue quickly and fairly. Prioritize customer satisfaction. Learning from mistakes is key. Once resolved, document the situation. I always ket a notebook for this purpose and I always added it to our CRM. Include details like: What went wrong? Why did it happen? How did you fix it? What steps will you take to prevent it from happening again? By actively learning from complaints, you can continuously improve your customer experience and prevent future issues.

Keep updating them about new market trends, new practices , new habits adopted by their competitors which is successful. By doing this you earn respect from customer , they respect you for your knowledge and value addition you add in your daily practices which helped them in minimising the down time, cost saving , time saving.

Kümmern Sie sich auch aktiv um die Beschwerdef?lle! Nichts schreckt mehr ab, als ein schlechte Image. Sowohl offline aber auch online. Beschwerden werden ?fter kommuniziert als Lob! Daher sollten Sie dafür sorgen, dass die unzufriedenen Kunden wieder zufrieden gestellt werden!

Aprende a moverte en la parte mas fea de la venta, toda queja es una oportunidad para mejorar y en muchas de las ocasiones para generar incluso una nueva venta, pregunta por que esta descontento, o cuál es el error que se ha cometido. Prioriza al cliente, aprende de los errores y se proactivo.

After sales is the part which is rarely looked after by the automobile industry a person keeps coming back if their problems are fixed timely and in an efficient manner Sales and after sales services play a critical role adding a trust factor and helping customers on their needs works wonders

Being yourself and treating people with respect and delivering on what you say you can will develop the trust for people to have a desire to return

People will always buy from people by being yourself...The stereotypical salesman has always been spoken about, but it's how you make yourself that individual that stands out from the rest ??

Customer come to you to find solution for them. That is why I don’t sell products but only solutions it means that if my product is not the best solution to your problem at present you’d better do to think twice before buying. If my solution fix customer’s problem now I have to understand his goals and help him to avoid bad solutions for his future issues. Anticipating is the key to keep your customer and keep growing with him.

Ser autêntico é algo muito valioso , as pessoas se sentem confortáveis quando percebem que você é alguém verdadeiro. Em um mundo superficial e onde as pessoas querem tanto se espelhar ou agir como tantos pseudos mentores que existem por aí ! Ser de verdade é algo raro!

Promos or Campaigns - To keep Customer Retained for a Long,have a Quartly Promos or Campaigns. These Campaigns Should be Tailored as per the Customer Last Service Repairs,which Somehow he have not agreed due to Cost or Time. Besides,There Should be Some Awareness Programmes Conducted regular Basis,Like Women Awareness Programme- Providing Women know how about Vehicle Maintenance Tips to Women. Besides,for Children - Automotive repairs can Conduct a Educational Session for Children about Safety Tips on Road . Make Children Aware about Safety Standard in workshops and while driving the Car on Road. One More Session which we can keep Touch with Customer is get together Programme in Workshop Premises or in Hotel.These Promos Should be done.

Honesty and integrity. Give the Guest what they need. It must be the right fit from the start. The guest will always come back to the honest deal