You're an After-Sales professional. What are the best tools to manage your projects?

In my current company we use trimble Master , Trimble FieldMaster is a great choice for managing and tracking after-sales jobs and services good for documentation , data analytics and reporting . And also help with work order management, real time tracking , scheduling and inventory management . And you can use these info to provide regular job progress updates to customers.

As an After-Sales professional, effective project management is crucial. The best tools to streamline this process include CRM software for maintaining client interactions, task management tools such as Trello or Asana for organizing project tasks, and communication platforms like Slack or Microsoft Teams to facilitate team collaboration. Additionally, utilizing project tracking software like Jira or ServiceNow helps monitor progress and identify potential issues. Integrating data analytics tools can enhance decision-making, while customer support platforms like Zendesk or Freshdesk improve issue resolution. Ultimately, a comprehensive approach combining these tools ensures efficient project execution and customer satisfaction

To efficiently manage projects, After-Sales professionals benefit from tools that foster collaboration, track tasks, and streamline communication. Utilizing project management software, CRM systems, and collaboration platforms facilitates teamwork and client interaction. Time tracking tools ensure productivity, while issue tracking systems and document management tools help resolve customer concerns effectively. Integrating customer feedback channels and task automation tools adds a human touch, enhancing satisfaction and workflow efficiency. Tools like Trello, Salesforce, Microsoft Teams, Jira, SharePoint, Tableau, ensures streamlined processes and effective customer service.

After-sales project management software is designed to help businesses manage customer service and support following the sale of a product or service. These tools can streamline post-sales processes, track customer interactions, and ensure that customer issues are resolved efficiently. In Carrefour I used to work on CASSA (Carrefour After Sale Service Application) its a best software.

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Com as pessoas conectadas durante o dia inteiro, a comunica??o corporativa precisa ser constantemente aprimorada, o caminho é transformar a empresa em referência para seu público, seja ele interno ou externo, agregando valor à marca e aprimorando os resultados.

La comunicación constante, es la clave para mantener una buena relación con el cliente. En dónde se desarrollen mejoras en otras áreas del sistemas las cuales puedan estar integradas a los servicios anteriormente realizados. ofreciéndole la mantención de los equipos, y la actualización de las plataformas a últimas versions

I think that Microsoft Teams is a good corporative tool for secure communications, complemented with outlook for mails, and with zoom for meetings.

é importantíssimo a ferramenta de feedback, sendo ela eficiente por permitir que a comunica??o flua melhor no ambiente corporativo.

Reporting is one of the best tool to manage the projects for after sales professionals. This will help you to collect the real time data to understand the progress, concern/issue, competitor information as well as customer feedback. By gathering & integrating all these information, you can definitely manage intact complete the project successfully.

Reporting tools provide insights into historical data, which can be leveraged for forecasting future after-sales service demands. .

Vejo que o Power BI é uma ferramenta totalmente eficaz e um parceiro dos negócios, permitindo analisar dados com muito mais rapidez e nitidez.