Being a 'mirror' and a 'compass', I start by focusing on listening deeply to their aspirations and concerns, allowing them to feel heard without rushing into solutions. Then, using a 'north star' exercise, I ask them to envision their life a few years in each career path, prompting them to consider how each choice aligns with their authentic self and long-term aspirations. I provide an honest analysis of their options, using clear and objective facts about the market, industry trends, and their skill set. Empathy comes in by ensuring the conversation centers around their values and what excites them, not just what seems rational.

Balancing professionalism and empathy involves actively listening to the client's concerns and aspirations while providing clear, constructive feedback. Acknowledge their feelings and experiences, then guide them with practical advice that aligns with their goals. Maintaining a supportive tone while staying focused on actionable steps fosters a trusting relationship.