A traffic surge on your website can test customer patience with slower loading times. Here's how to maintain satisfaction:
- Communicate proactively. Use social media or your homepage to inform visitors about the issue and what you're doing to fix it.
- Offer alternatives. Direct users to other ways they can access services or products, like a mobile app or phone support.
- Enhance user experience. Simplify your website design for faster loading and provide engaging content to keep users interested while they wait.
How do you ensure customer happiness when web traffic peaks? Consider sharing strategies that have worked for you.