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Your web application's performance takes a hit post-update. How will you navigate this unexpected challenge?

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You've just rolled out an update for your web application, expecting smooth sailing and happy users. Instead, you're met with reports of sluggish performance and frustrated feedback. This is a critical moment for any developer; your next steps will determine whether you can turn this setback into a success. The key is to approach the issue methodically, leveraging the right tools and strategies to identify and resolve the performance bottlenecks. In this article, you'll discover how to navigate the choppy waters of post-update performance issues and ensure your web application gets back on course.

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1 Assess Impact

Before diving into the technical nitty-gritty, it's important to gauge the extent of the performance issues. Use analytics tools to monitor key performance indicators (KPIs) like load times, server response times, and user engagement metrics. This data will help you understand the severity of the problem and prioritize your troubleshooting efforts. Engage with your users through surveys or feedback forms to get firsthand accounts of their experiences. This dual approach of quantitative and qualitative analysis will give you a comprehensive view of the impact and guide your next steps effectively.

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Troy Hipolito

Add an Additional $10-$30k Monthly | Build Multichannel Sales Systems, Proven Strategies, & Training via | Our Client Acquisition Program | For Coaches, Consultants & B2Bs with High-Ticket Offers | Inventor of Skoop SaaS
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It can and will happen. Look at what happened with Microsoft. 70% of computer systems with that OS were affected. In the case of our own SAAS "SKOOP - Instant video for LinkedIn & More" app. It was not really our system it was the technology we licensed for the hosting and rendering function. No specific tools but we test and use the tool and our clients do also. They report pretty quickly. The resolution was to report to the vendor and increase the resource allocation of the servers that rendered the videos. If however, the "Post Update" was the actual cause then a fix would have to be created and sent. Our software architecture allows for instant updates reducing downtime.

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Srivathsan Rangarajan

IT Security Specialist & Application Owner at IBM-CIO for SAP Platform, SOX (FinSig) Apps - E2E ownership of App governance, Audit readiness, strategic app roadmap & modernize applications with diverse delivery teams.
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Before jumping to conclusions, it's crucial to investigate the recent update that caused a dip in app performance. Implement an emergency fix while working on a permanent solution. Establish a robust process to prevent performance issues from updates. Consider key elements like People, Product, and Process when devising a mitigation plan.

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2 Pinpoint Issues

Once you've assessed the impact, start pinpointing the precise issues causing the performance degradation. Employ profiling tools to analyze the execution of your application's code, identifying bottlenecks such as inefficient database queries or memory leaks. Review recent changes to see if new features or code refactoring are contributing to the problem. It's crucial to isolate specific components or operations that have been affected since the update. This targeted approach saves time and ensures that you're fixing the right problems without introducing new ones.

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Troy Hipolito

Add an Additional $10-$30k Monthly | Build Multichannel Sales Systems, Proven Strategies, & Training via | Our Client Acquisition Program | For Coaches, Consultants & B2Bs with High-Ticket Offers | Inventor of Skoop SaaS
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Pinpointing issues often depend on the resulting issues that are being experienced. 1. Is this a native feature of the software that failed or a component used/licensed? The latter is often needed to complete a goal. For example, your system may have to work with another client that is licensed with a different vendor. 2. Are other issues related? Often one feature or function is used in a multitude of areas. 3. Does the issue relate to a new feature? If the time period to solve is estimated beyond what the marketing states reasonable then a new update can be posted to roll it back. We had an issue with SKOOP like this where we updated the architecture in one area but realized that we had to do the same in another related feature.

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3 Optimize Code

After identifying the culprits, focus on optimizing your code. The goal is to make your application run more efficiently without compromising functionality. Review your algorithms and data structures for potential enhancements. Sometimes, the solution might be as simple as optimizing a loop or caching frequently accessed data. If you've introduced new features, ensure they're not consuming excessive resources. Remember to test any code changes in a controlled environment before deploying them to avoid further disruptions.

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Troy Hipolito

Add an Additional $10-$30k Monthly | Build Multichannel Sales Systems, Proven Strategies, & Training via | Our Client Acquisition Program | For Coaches, Consultants & B2Bs with High-Ticket Offers | Inventor of Skoop SaaS
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Code optimization really depends on how complicated the software is. For complicated software such as operating systems - yes it is imperative as they handle a vast amount of operations within their environment in addition to other software created to sit on top of them. Most software however actually sits on top of another system. So the type of software that can be created and the performance is generally better understood (reducing issues). The use of the software may be more unique than another however the features themselves are often already existing and well stress tested beforehand. Making identifying the issues much easier to do (with an understanding of the history of the premade features).

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4 Server Tuning

Your server configuration plays a pivotal role in your application's performance. Analyze server logs to spot any red flags such as errors or resource bottlenecks. Adjust server settings and resources allocation based on the demands of your application. Upgrading hardware or scaling your infrastructure might be necessary if your current setup can't handle the load. Also, consider implementing a content delivery network (CDN) to reduce latency for geographically dispersed users. Proper server tuning can significantly enhance performance and provide a more stable environment for your application.

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Troy Hipolito

Add an Additional $10-$30k Monthly | Build Multichannel Sales Systems, Proven Strategies, & Training via | Our Client Acquisition Program | For Coaches, Consultants & B2Bs with High-Ticket Offers | Inventor of Skoop SaaS
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For us a lot of this is outside our direct control as we are the developers of a licensed piece of technology. However, as lag or performance issues are detected through tools, internal testing, or client reports - we can request the allocation of server resources to that feature via our vendor relationship. In most cases, this can be done virtually unless as it is structured to build additional resources in that way. It is less often (in most applications) that it requires hardware updates unless there are entire technology changes required. And in that case, it would most likely require an overall (full rewrite) of the entire software product.

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5 Monitor Progress

As you implement fixes, continuously monitor your application's performance to gauge the effectiveness of your solutions. Use real-time monitoring tools to track improvements and detect any new issues that may arise. Establish performance thresholds to receive alerts when metrics deviate from expected ranges. This proactive monitoring enables you to respond quickly to any setbacks and maintain the quality of your user experience. Over time, you'll build a robust performance profile that can guide future updates and prevent similar issues.

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6 User Feedback

Finally, keep the lines of communication open with your users. Inform them about the steps you're taking to address the performance issues and provide updates on progress. User feedback is invaluable as it can offer insights into areas you might have overlooked. It also helps rebuild trust and demonstrates your commitment to delivering a high-quality product. Encourage users to report any ongoing problems or improvements they notice, as this feedback loop can be instrumental in fine-tuning your application's performance post-update.

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Troy Hipolito

Add an Additional $10-$30k Monthly | Build Multichannel Sales Systems, Proven Strategies, & Training via | Our Client Acquisition Program | For Coaches, Consultants & B2Bs with High-Ticket Offers | Inventor of Skoop SaaS
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This is a big one. User Feeback allows others to find an issue we can not as their environment (their laptop) may be configured in a certain way or have different security that could present an issue (most often in performance). Although we cover about 96% of all bugs or issues internally before putting out an update the customers of our SKOOP App find things or "edge" cases that are valuable. An example is some people have issues with multiple cameras, old cameras, mics, and older computers and we did not experience this. However, enough people did so we had to address the issue. Having a clear way to report issues is also key.

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Your web application's performance takes a hit post-update. How will you navigate this unexpected challenge?

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2

3

4

5

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1 Assess Impact

2 Pinpoint Issues

3 Optimize Code

4 Server Tuning

5 Monitor Progress

6 User Feedback

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