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Your volunteer takes criticism personally. How can you provide feedback effectively?

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Handling criticism can be a delicate process, especially with volunteers who may feel more vulnerable due to the unpaid nature of their work. As someone managing volunteers, it's crucial to ensure that feedback is provided in a way that is constructive and supportive, rather than discouraging. When a volunteer takes criticism personally, it can lead to disengagement and a negative atmosphere within the team. To maintain a positive and productive environment, it's important to approach feedback with empathy and clarity. This article explores effective strategies for providing feedback to volunteers who might be sensitive to criticism, ensuring that they feel valued and motivated to improve.

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Hélène Diallo
Nnditsheni Tshikosi

Operations & Administration Leader | Process Optimization | Team Development | MBA candidate
Brenda Bradley

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1 个答复

1 Build Trust

Building trust with volunteers is the first step to effective feedback. It's essential that they feel safe and understand that your intentions are to help them grow, not to belittle their efforts. Establishing a foundation of trust involves consistent communication, showing appreciation for their hard work, and demonstrating that you value their contribution to the organization. When trust is present, volunteers are more likely to receive feedback as a means of support and development rather than a personal attack.

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Hélène Diallo
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En tant que bénévole avec plusieurs années d'expérience dans la lutte contre les mariages précoces, les mutilations génitales féminines, et la défense des droits des femmes, j'ai souvent d? donner des critiques pour améliorer notre travail. Pour cela, je m'assure d'abord de batir une relation de confiance avec mes collègues et les autres bénévoles. Cela veut dire être présente, écouter, et être transparente. En partageant honnêtement mes propres réussites et échecs, je montre que nous apprenons tous ensemble. Cette confiance permet à chacun de recevoir des critiques comme des conseils constructifs pour renforcer notre action collective.

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Nnditsheni Tshikosi

Operations & Administration Leader | Process Optimization | Team Development | MBA candidate
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Choose the Right Time and Place: Give feedback in a private, comfortable setting where the volunteer feels safe. Avoid delivering feedback in a rushed or public environment.

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Brenda Bradley

??
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I do find as a volunteer you are taken mostly for granted.. and Joe Public doesn’t your a volunteer so you can get hassle but sometimes no backup

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Evelyn Foreman

Entrepreneur, author, speaker, transpersonal mindset mentor, transformational holistic coach
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When providing feedback to a volunteer who takes criticism personally, approach the conversation with empathy and clarity. Start by affirming their strengths and contributions to build trust. Use “I” statements to express observations and impacts, focusing on specific behaviors rather than personal traits. Offer constructive suggestions for improvement and frame feedback as an opportunity for growth. Listen actively to their perspective and discuss ways to support them. Ensure the feedback is delivered privately and respectfully, fostering a positive and supportive environment for development.

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Anna Ajibade

Dental student??|| Vice- President @IFUDSA||Entrepreneur ||International Development & Public Policy|| Global Health Equity &Education Advocate Founder & Executive Director @Afribloom
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One way to build trust with your volunteers to effectively give feedback is to foster inclusivity. Ask for their opinions on the plans for project execution, allocate tasks/ leadership roles to them encouraging participation and give them benefit of doubt by avoiding micromanaging by all means except you find an inevitable reason to. When all these are put in place alongside consistent communication, volunteers would receive feedback more positively and not see it as criticism or disregard of efforts

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2 Choose Timing

Timing is everything when it comes to giving feedback. You must choose a moment when your volunteer is most receptive, not when they are stressed or overwhelmed. Ideally, feedback should be given soon after the event in question, but also at a time when there is an opportunity for a calm and private conversation. This ensures that the volunteer can focus on the feedback without distractions and without feeling exposed or embarrassed in front of others.

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Hélène Diallo
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Le timing est essentiel. Moi par exemple, J'attends généralement un moment calme, loin du stress immédiat des activités, pour partager mes réflexions. Par exemple, après une réunion ou un événement, je prends le temps de discuter avec les bénévoles de manière informelle. Cela permet de réduire la tension et d'ouvrir une discussion où chacun peut exprimer son ressenti.

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ALBERT AGUIAR

Antropologia e Ciências Humanas| Professor| Palestrante| Educa??o Remota e Ensino Online| Voluntariado Internacional
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O melhor momento no voluntariado pra dar um Feedback, é quando a situa??o já tem passado, escolha um local reservado, onde n?o haja interrup??es, se se trada de chamar a ten??o sobre algum ponto que precisa ser melhorado, jamais fa?a na frente de outras pessoas. Nos desbravadores nós tempos uma regra, elogiar em público, chamar aten??o, no privado.

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Phoeby Musonda

Legal| GBV Prevention and Case Management Trainer| Gender mainstreaming| Child Protection Specialist | Prevention of Sexual Exploitation Abuse and Harassment
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I agree with the part about not giving feedback in front of others. The saying ' Affirm publicly and criticise privately' is true in this situation. When giving feedback, especially if it's not positive, choosing a private safe space is very helpful and contributes to how the recipient receives the feedback.

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Chinonyelum Alo

Changemaker// Writer// I help NGOs and Social Enterprises succeed through effective grant writing and communication services.
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Nobody likes to be corrected publicly or embarrassed. So read the room. Most times it's best to correct the volunteer privately instead of bashing them in front of others.

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Paul Rojas

Ingeniero Químico.
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El tiempo en él que se hace la retroalimentación, es importante, para que dicha retroalimentación sea aprovechada y aceptada por el voluntariado y no sea recibida como un ataque o menosprecio de la actividad voluntaria realizada, a su vez el tono y la expresión de la retroalimentación debe ser siempre respetuosa y acorde al reglamento de la labor voluntaria.

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3 Be Specific

When providing feedback, specificity is key. Vague comments can lead to misunderstandings and may feel like personal jabs. Instead, focus on specific behaviors or events and explain how they affect the team or project. By being clear about what actions need to change and why, you help the volunteer understand the feedback objectively and see it as a roadmap for improvement rather than a vague critique of their character.

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Hélène Diallo
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Quand je donne des commentaires, j'évite les généralisations. Je m'efforce de pointer des actions spécifiques et d'expliquer pourquoi elles pourraient être améliorées. J'essaie d'être plus cohérente, plus constructive et plus précise dans ma communication en utilisant des phrases simples et encourageantes pour enfin amener la personne à capter ses failles sans pour autant etre vexée.Cela montre que je reconnais leurs efforts tout en suggérant des moyens concrets d'amélioration.

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4 Use Sandwich Method

The 'sandwich' method is a popular technique for delivering criticism. It involves starting with positive feedback, then addressing the area that needs improvement, and concluding with another positive comment. This approach helps soften the blow of criticism by acknowledging the volunteer's strengths and contributions before and after discussing what needs to be better. It encourages a more balanced view of their performance and can prevent them from feeling targeted by negative feedback alone.

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ALBERT AGUIAR

Antropologia e Ciências Humanas| Professor| Palestrante| Educa??o Remota e Ensino Online| Voluntariado Internacional
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Confesso que n?o conhecia esse método, no momento estou passando por várias situa??es em que preciso urgentemente aplicar, o tempo inteiro passamos por situa??es dentro do voluntariado, em que precisamos orientar, chamar a aten??o, n?o há como n?o fugir disso.

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Hélène Diallo
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Je ne connaissais pas cette méthode. Ce commentaire me permettra de l'utiliser prochainement dans mon domaine d'activité. ?a pourra certainement m'être très utile

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5 Encourage Dialogue

Feedback should not be a one-way street. Encourage your volunteer to share their perspective and engage in a dialogue about the feedback. This not only helps them feel heard but also provides you with valuable insights into their experiences and challenges. By fostering open communication, you can work together to find solutions and strategies that will help them improve and better meet the organization's needs.

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Hélène Diallo
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J'encourage toujours une discussion ouverte où la personne peut exprimer ses pensées, ses émotions, et poser des questions. Cela me permet non seulement de clarifier mes intentions, mais aussi d'apprendre de leurs perspectives. Il est possible que ce que je considère comme une critique constructive puisse être per?u différemment, et ce dialogue est essentiel pour éviter les malentendus.

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6 Offer Support

Finally, offering support is essential when dealing with volunteers who take criticism personally. Let them know that you are there to help them succeed and provide resources or guidance as needed. Whether it's additional training, clearer instructions, or the opportunity to ask questions, make sure they know that improvement is a team effort. Supportive feedback can transform what might be perceived as a negative into an opportunity for growth and development.

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Gregory Blackmon

Tax Program Manager at NMIC |
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To provide feedback effectively to a volunteer who takes criticism personally, focus on building trust and choosing the right timing. Establishing trust involves consistent communication, appreciating their hard work, and showing you value their contribution. Choose a moment when the volunteer is receptive and not stressed, ensuring a calm, private conversation. Be specific in your feedback, focusing on particular behaviors or events rather than vague comments. Use the sandwich method by starting and ending with positive feedback while addressing areas for improvement in between. Encourage dialogue to make them feel heard and offer support by providing resources or guidance. This approach fosters a positive, growth-oriented environment.

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Your volunteer takes criticism personally. How can you provide feedback effectively?

1

2

3

4

5

6

1 Build Trust

2 Choose Timing

3 Be Specific

4 Use Sandwich Method

5 Encourage Dialogue

6 Offer Support

Volunteer Management

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Your volunteer takes criticism personally. How can you provide feedback effectively?

1

2

3

4

5

6

1 Build Trust

2 Choose Timing

3 Be Specific

4 Use Sandwich Method

5 Encourage Dialogue

6 Offer Support

Volunteer Management

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感谢您的反馈

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