Your video project is over budget. How can you handle a client asking for more services?
When your video project exceeds budget and the client asks for more services, maintaining a positive relationship while setting boundaries is crucial. Here are some strategies to handle this delicate situation:
How do you manage client expectations when projects go over budget?
Your video project is over budget. How can you handle a client asking for more services?
When your video project exceeds budget and the client asks for more services, maintaining a positive relationship while setting boundaries is crucial. Here are some strategies to handle this delicate situation:
How do you manage client expectations when projects go over budget?
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If a video project is over budget and the client requests additional services, I would first assess the current budget and determine the specific reasons for the overspending. I’d then have an open conversation with the client, explaining the situation while emphasizing the value we’ve already provided. After acknowledging their request for more services, I’d outline the implications of additional work on the budget and timeline. I could propose options, such as prioritizing certain services within the budget or offering a package for additional work at a revised rate. This transparent communication helps manage expectations while reinforcing our commitment to delivering quality results.
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In any video project, clear open dialogue is crucial but not easy. The topic of money can be difficult, especially for people working in the creative industry. Our focus is more often on creating great work. The key is setting clear terms at the start of the project and having them in writing Setting realistic expectations such as: * The number of videos * The number of edit changes etc With terms in place, you can refer back to them if budgets overrun and constructively work out the extra costs involved. If they can't afford any extra work or you don't have a written agreement then agreeing on the client's top priority needs to be the main focus. Ensure it's within budget or you will be the one paying for it.
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