When facing unexpected delays in a validation process, it's crucial to maintain open communication with clients to manage expectations and mitigate concerns. Demonstrate proactive communication, transparency, empathy and commitment to resolution in a step by step approach to keep clients informed and reassured.

Notify the customer about the unexpected delay, including the reason for the delay, the estimated timeline for resolution, and the revalidation time. Providing a clear explanation and a path forward ensures that customers are more likely to accept the delay. Our approach builds customer confidence in our reliability.

Staying transparent and letting know the customer might be the first possible way. Keeping things informed may increase the confidence in customers. It might increase opportunities to redefine and refine the process by having a quick discussion with the client on what went wrong and what will be the resolution. This will increase the credibility and accountability, thereby gaining a positive relationship with the client.

Proactive Transparency Before Delays: When working on behalf of a client, it’s essential to keep them informed with regular updates on all aspects of the project. Offering transparency on operational progress, whether positive or negative, strengthens trust and provides a backbone for negative scenarios. Best Practice: Rather than overwhelming the client with frequent updates, provide access to a live database with current information. This enables them to check in proactively without needing to request updates. Communicating Delays: In the event of a delay, shift from automated updates to direct, personalized communication about the delay.

1. **Comunica??o Proativa**: Informe os clientes sobre o atraso assim que ele for identificado. Uma comunica??o rápida demonstra transparência e responsabilidade. 2. **Atualiza??es Regulares**: Envie atualiza??es periódicas, mesmo que n?o haja novidades significativas. Isso ajuda a manter os clientes informados e evita que eles se sintam deixados de lado. 3. **Explique a Situa??o**: Forne?a informa??es claras sobre o motivo do atraso. Se possível, compartilhe o que está sendo feito para resolver o problema e quais s?o os próximos passos. 4. **Ofere?a Suporte**: Esteja disponível para responder perguntas ou preocupa??es. Um canal de comunica??o aberto, como e-mail ou telefone, pode ajudar a tranquilizar os clientes.