Addressing customer service issues in your travel agency requires a proactive approach focused on communication and efficiency.

When customer service falters, it's crucial to act swiftly and thoughtfully to restore client trust. Here’s how you can effectively address these issues:

• Train your team regularly: Ongoing training ensures everyone is up-to-date on best practices and new systems.

• Implement feedback loops: Regularly solicit and act on customer feedback to identify pain points and improve service.

• Use technology wisely: Automate routine tasks to free up your team for more personalized customer interactions.

What strategies have worked best for improving customer service in your business?