Dealing with disappointed customers when your attraction unexpectedly closes can be challenging, but it's crucial to handle the situation with grace and efficiency. Consider these strategies:

• Communicate promptly: Inform your customers immediately through all available channels, including social media and your website.

• Offer alternatives: Provide suggestions for other nearby attractions or reschedule their visit if possible.

• Provide compensation: Offer refunds or discounts on future visits to maintain goodwill.

How do you manage customer expectations during sudden closures?