Your tour guide is overwhelmed by demanding clients. How can you offer the support they need?
Dive into the discussion: How do you uplift a swamped tour guide with the right support?
Your tour guide is overwhelmed by demanding clients. How can you offer the support they need?
Dive into the discussion: How do you uplift a swamped tour guide with the right support?
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Here are some tips from our UK University Tour guides: Clear Client Expectations: Brief clients in advance about the tour structure and any limitations. Clarifying the schedule and activities can reduce unexpected demands. Assistant or Co-Guide: Consider adding a co-guide or assistant to help with logistics, freeing up the primary guide to focus on client engagement and questions. Real-Time Support: Provide a dedicated support contact for the guide to handle any logistical issues that arise quickly, allowing them to concentrate on the client experience. Post-Tour Debriefing: Offer the guide an opportunity to discuss any challenges and provide constructive feedback. This can help improve future tours and ensure the guide feels supported.
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Provide immediate help by assigning an assistant to share tasks like answering questions or managing logistics. Ensure they have clear guidelines to set boundaries and handle unreasonable demands tactfully. Offer regular breaks and access to essential resources while keeping a supervisor on call for escalations. Equip them with training in conflict resolution and stress management to confidently handle challenging interactions. After the tour, conduct a debriefing to address their concerns, offer emotional support, and gather feedback to refine processes.
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