Your team's service quality is questioned by a client. How will you address their complaint effectively?

A client's concern about service quality is a critical moment for improvement. To address their complaint effectively:

• Listen actively: Ensure you understand the issue by giving the client your full attention.

• Respond promptly: Acknowledge the complaint quickly and outline steps for resolution.

• Follow up thoroughly: After resolving the issue, check back to confirm satisfaction.

How do you turn tough feedback into a positive outcome? Share your strategies.