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Your team's decision-making skills need work. How can you help them improve?

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As a servant leader, you want to empower your team to make effective and ethical decisions that align with your vision and values. However, you may notice that your team's decision-making skills need some improvement. They may struggle with defining the problem, generating alternatives, evaluating options, or implementing solutions. How can you help them develop their decision-making skills and foster a culture of collaboration and learning? Here are some tips to guide you.

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1 Establish a clear process

One of the first steps to improve your team's decision-making skills is to establish a clear and consistent process that everyone can follow. A process can help your team structure their thinking, avoid biases, and communicate effectively. You can use a framework such as the RAPID model, which stands for Recommend, Agree, Perform, Input, and Decide, to assign roles and responsibilities to each team member and clarify how decisions are made and executed. Alternatively, you can use a tool such as the Decision Matrix, which helps your team compare and rank different options based on criteria and weights.

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Rahul Mahajan

Product Development Manager | Scrum Master | Servant Leader | Agile Transformation | PSM II | PSM I | SAFe 6 SM | PSPO II | PSPO I | SAFe 6 POPM
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An Agile lead/Scrum Master can play a vital role in improving the decision making of the team. Below are the steps a leader can take: - Create an environment of trust and collaboration. - Promote open communication and diversity of thought. - Encourage data driven decision making that would provide them the confidence on their decisions. Possibly SWOT analysis would help. - Encourage a culture to embrace both success and failure. - Retrospect the decisions assuring team that there would be no repercussions.

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Lamine RIHANI

Head of Software Development Quality at SAP | Generative AI Operational Transformation Leader | 8x Patent Holder | Social Change Mentor | Sustainable Development Enthusiast
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Start with a simple plan. To boost your team's choice-making, set a straightforward method they all grasp. This method aids in organizing thoughts, dodging bias, and clear talking.

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2 Provide feedback and evaluation

Another way to help your team improve their decision-making skills is to provide them with regular and constructive feedback and evaluation. Feedback and evaluation can help your team learn from their successes and failures, identify gaps and opportunities, and refine their skills and knowledge. As a servant leader, you should create a safe and supportive environment where your team can share their feedback and evaluation with each other and with you. You should also encourage your team to seek feedback and evaluation from other sources, such as customers, stakeholders, or experts.

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Lamine RIHANI

Head of Software Development Quality at SAP | Generative AI Operational Transformation Leader | 8x Patent Holder | Social Change Mentor | Sustainable Development Enthusiast
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I've seen how honest feedback helps us grow. Let's keep chats open so we all can learn and get better. Hearing from clients and mates alike sharpens our skills.

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3 Encourage creativity and diversity

A third way to help your team improve their decision-making skills is to encourage creativity and diversity in their thinking and approach. Creativity and diversity can help your team generate more and better ideas, challenge assumptions, and avoid groupthink. As a servant leader, you should foster a culture of curiosity and innovation where your team can explore different perspectives, experiment with new solutions, and learn from mistakes. You should also leverage the diverse backgrounds, experiences, and talents of your team members and value their input and contribution.

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Lamine RIHANI

Head of Software Development Quality at SAP | Generative AI Operational Transformation Leader | 8x Patent Holder | Social Change Mentor | Sustainable Development Enthusiast
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Foster fresh ideas and varied viewpoints. To boost team decision-making, promote original thought and value everyone's unique experiences. This leads to richer ideas, breaks echo chambers, and sparks innovation. As a leader, nurture a space where curiosity thrives, trials are welcome, and learning from errors is part of the journey.

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4 Model ethical and transparent behavior

A fourth way to help your team improve their decision-making skills is to model ethical and transparent behavior in your own decisions. Ethical and transparent behavior can help your team build trust, credibility, and accountability, as well as align their decisions with your vision and values. As a servant leader, you should demonstrate how you make decisions based on facts, data, and principles, not on emotions, preferences, or pressures. You should also explain the rationale and implications of your decisions, and admit and correct your mistakes.

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James O'Flanagan, MS, FRSA

Engineer, Educator, & Conservationist Dedicated To Inspiring Future Innovators | MS | FRSA | Top 100 Innovators 2024 | Marquis Who’s Who | ??♂???♀???????????♂???
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Servant Leaders are similar to teachers in that their primary job is to serve students, and help them become the best students possible. Servant Leaders are likely working in a business context, but the approach does not change. A great approach to model correct behavior is to be the best moral example possible for the staff. Like teachers, this starts with modeling correct behavior, always. This is done by treating people Kindness, being an Active Listener, and creating an overall environment of Psychological Safety (PS). Active efforts are needed to maintain PS; letting staff know that this is an overall goal of the firm helps with this. Make time for regular listening sessions with staff to promote PS. #PsychologicalSafety ??

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Lamine RIHANI

Head of Software Development Quality at SAP | Generative AI Operational Transformation Leader | 8x Patent Holder | Social Change Mentor | Sustainable Development Enthusiast
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Lead with honesty and openness. Show your team that you decide fairly, using clear facts and sticking to your values. Let them see your thought process and own up to errors. This builds trust and guides them to do the same.

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5 Support and empower your team

A fifth way to help your team improve their decision-making skills is to support and empower them to make their own decisions whenever possible. Support and empowerment can help your team develop their confidence, autonomy, and ownership, as well as increase their engagement and commitment. As a servant leader, you should provide your team with the resources, guidance, and coaching they need to make informed and effective decisions. You should also delegate authority and responsibility to your team members, and trust them to do their best.

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Lamine RIHANI

Head of Software Development Quality at SAP | Generative AI Operational Transformation Leader | 8x Patent Holder | Social Change Mentor | Sustainable Development Enthusiast
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I'd say, to boost your team's decision-making, back them up and let them call the shots when you can. This builds their confidence and sense of responsibility, making them more involved and dedicated.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mark Krauth

People Leader | Coach | Toegepaste Psychologie | General Manager | People & Culture | Psychological safety, mental health, emotional intelligence
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In my experience, mainly the team needs trust and accountability. Don't micro-manage their decisions for them and allow them some freedom.

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Your team's decision-making skills need work. How can you help them improve?

1

2

3

4

5

6

1 Establish a clear process

2 Provide feedback and evaluation

3 Encourage creativity and diversity

4 Model ethical and transparent behavior

5 Support and empower your team

6 Here’s what else to consider

Servant Leadership

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Your team's decision-making skills need work. How can you help them improve?

1

2

3

4

5

6

1 Establish a clear process

2 Provide feedback and evaluation

3 Encourage creativity and diversity

4 Model ethical and transparent behavior

5 Support and empower your team

6 Here’s what else to consider

Servant Leadership

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