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Your team is struggling to hit its targets. What can you do to get everyone back on track?

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If you work in hospitality, you know how important it is to meet your targets and deliver excellent service to your customers. But sometimes, your team may face challenges that affect their performance and motivation. How can you help them overcome these obstacles and get back on track? Here are some tips to improve your team's productivity and morale.

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Amber Grafton

Agency Sales for the Americas at Blacklane | GBTA Ladders

1 Identify the root causes

The first step to solving any problem is to understand what is causing it. Is your team facing external factors, such as low demand, high competition, or changing customer expectations? Or are there internal issues, such as lack of communication, unclear goals, or conflicting roles? To find out, you need to gather feedback from your team members, analyze the data, and identify the gaps and opportunities. You can use tools such as surveys, interviews, or focus groups to collect and organize the information.

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Amber Grafton

Agency Sales for the Americas at Blacklane | GBTA Ladders
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Often, growth targets are arbitrarily set through the wrong pair of eyes. If an *entire* team is collectively struggling to hit a target - ??- it begs the question — is it the right target? Was the team vision shared? Was the team strategy communicated? Was the target then introduced, with supporting logic? What about clear incentives and rewards for hitting target? “Grow by x percent” is not a target. Sales professionals need purpose, motivators, reward, conviction. Looking at a random “missed” target from a deficit mindset is a losing game. It is far better to pursue a target from a position of strength. Get a strong team, huddle up, align on vision - and attack it together.

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2 Communicate clearly and openly

Once you have identified the root causes of your team's struggles, you need to communicate them to your team and involve them in the solution. Explain the situation, the expectations, and the goals in a clear and honest way. Listen to their concerns, suggestions, and questions. Acknowledge their achievements and challenges. Encourage them to share their opinions and feedback. By creating a culture of transparency and trust, you can foster a sense of ownership and commitment among your team members.

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3 Provide support and resources

Another way to help your team hit their targets is to provide them with the support and resources they need to succeed. This may include training, coaching, mentoring, or feedback sessions to enhance their skills and knowledge. It may also include tools, equipment, or systems to streamline their processes and workflows. Additionally, you can offer incentives, rewards, or recognition to motivate and appreciate their efforts. By investing in your team's development and well-being, you can boost their confidence and satisfaction.

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4 Resolve conflicts and issues

Sometimes, your team may face conflicts or issues that hinder their performance and harmony. These may arise from personality differences, misunderstandings, or disagreements. To prevent these from escalating or affecting your customers, you need to resolve them quickly and effectively. You can use techniques such as active listening, empathy, or mediation to understand the perspectives and feelings of each party. You can also use methods such as negotiation, compromise, or collaboration to find a mutually beneficial solution.

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Emmanuel Magui?a A?azco

Jefe de Marketing | Diplomado Gestión de Marketing | Estrategias Digitales,tradicionales | Growth | Planner de Medios | Publicidad,Comercial | E-commerce | Experiencia en Manufactura,Retail,Turismo,Casinos,Restaurantes.
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To revitalize a team in the tourism and hospitality sector, it's crucial to implement strategies for motivation and effective communication, alongside utilizing technological tools to facilitate collaboration and track progress. For resolving conflicts and issues, promoting a collaborative resolution approach where open dialogue is encouraged, all perspectives are listened to, and solutions benefiting all parties involved are sought, supported by clear conflict resolution protocols and a culture of respect and empathy, is essential.

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5 Monitor and evaluate progress

The final step to getting your team back on track is to monitor and evaluate their progress and results. You can use metrics, indicators, or benchmarks to measure their performance and compare it with your targets. You can also use feedback, reviews, or testimonials to assess their service quality and customer satisfaction. By tracking and reviewing their outcomes, you can identify what is working and what needs improvement. You can also celebrate their achievements and learn from their mistakes.

By following these tips, you can help your team overcome their challenges and reach their targets. You can also improve your team's productivity and morale, which will benefit your customers and your business.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your team is struggling to hit its targets. What can you do to get everyone back on track?

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1 Identify the root causes

2 Communicate clearly and openly

3 Provide support and resources

4 Resolve conflicts and issues

5 Monitor and evaluate progress

6 Here’s what else to consider

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