Your team is resisting changes in customer service protocols. How will you ensure customer retention?
When your team pushes back against new customer service protocols, it's critical to align them with the goal of retaining customers. Here's how to smooth the transition:
- Communicate the 'why': Explain how changes benefit both customers and the team.
- Provide training: Offer comprehensive training to build confidence in the new protocols.
- Invite feedback: Create a space for team input on implementing changes effectively.
How do you handle resistance to change in your team while keeping customers happy?
Your team is resisting changes in customer service protocols. How will you ensure customer retention?
When your team pushes back against new customer service protocols, it's critical to align them with the goal of retaining customers. Here's how to smooth the transition:
- Communicate the 'why': Explain how changes benefit both customers and the team.
- Provide training: Offer comprehensive training to build confidence in the new protocols.
- Invite feedback: Create a space for team input on implementing changes effectively.
How do you handle resistance to change in your team while keeping customers happy?