Your team is pushing back on project changes. How can you navigate resistance and stay on track?

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Change is a constant in project management, but it doesn't always come easy. When your team resists project changes, it can disrupt momentum and threaten deadlines. As a project coordinator, you're tasked with keeping the project on track, but how can you do this when faced with opposition? Understanding the root of resistance and employing strategies to address concerns is key to navigating these choppy waters. By engaging your team constructively, you can steer your project back on course, ensuring that changes lead to improvements rather than setbacks.

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Carla Leal

Coordenadora de Projetos | Engenheira Civil | Gest?o de projetos | Metodologia FEL | Fiscaliza??o de obras
Amin Khajeh

Contracts, Claims & Project Management

1 Assess Concerns

The first step in dealing with resistance is to assess the concerns of your team. Listen actively to their feedback and try to understand the reasons behind their pushback. Are they worried about increased workload, or do they feel the changes are unnecessary? By identifying the specific issues, you can address them directly. Remember, acknowledging your team's feelings does not mean you agree with them, but it does show that you respect their input and are willing to find solutions that work for everyone involved.

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Carla Leal

Coordenadora de Projetos | Engenheira Civil | Gest?o de projetos | Metodologia FEL | Fiscaliza??o de obras
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Na minha experiência, aplico a abertura com diálogo e respeito de forma muito genuína e com isso consigo entender as dores da equipe e como posso ajudá-los. Dessa forma, pude presenciar avan?os e desempenhos maiores.

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Ing. Ali Vaezi, MSc

Data Engineer
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To navigate resistance and stay on track when your team is pushing back on project changes, start by actively listening to their concerns to understand the root of their resistance. Communicate the reasons behind the changes clearly, emphasizing the benefits and how these changes align with the project’s and organization’s goals. Involve the team in the change process by seeking their input and feedback, which can help them feel valued and more invested. Provide support and resources to help them adapt, such as training or additional information. Maintain open lines of communication, offer reassurance, and be patient as the team adjusts, ensuring you address any issues promptly and constructively.

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2 Communicate Clearly

Effective communication is crucial when introducing changes to a project. Ensure that you clearly articulate the reasons behind the changes and how they will benefit the project in the long run. Break down complex information into digestible chunks and be transparent about the expected outcomes. Your team is more likely to embrace changes if they understand the context and rationale. Moreover, provide a platform for open dialogue where team members can ask questions and express concerns.

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Carla Leal

Coordenadora de Projetos | Engenheira Civil | Gest?o de projetos | Metodologia FEL | Fiscaliza??o de obras
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Uma boa comunica??o pode minimizar riscos e problemas de um projeto. O líder tem que ser claro em sua comunica??o, exemplificando o que ele espera de resultado. "Comunica??o n?o é o que você fala e sim o que o outro entende"

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3 Provide Support

Introducing changes often requires new skills or adjustments to existing workflows. Offer training and support to help your team adapt. This could include workshops, one-on-one coaching, or providing additional resources. By investing in your team's growth, you're not only facilitating the current change but also preparing them for future challenges. Support demonstrates your commitment to the team's success and can significantly reduce resistance.

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4 Empower Participation

Involve your team in the change process by encouraging them to contribute ideas and solutions. Empowerment leads to ownership, and when team members feel like they have a stake in the outcome, they're more likely to support the change. Facilitate brainstorming sessions or create working groups to tackle specific aspects of the change. This collaborative approach can harness the collective expertise of your team and lead to better, more accepted outcomes.

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5 Adjust Flexibly

Despite careful planning, not all changes will unfold as expected. Be prepared to adjust your approach based on feedback and the progress of the project. If certain aspects of the change are causing significant issues, consider whether they can be modified or phased in more gradually. Flexibility doesn't mean abandoning the plan but rather adapting it to better fit the reality of the situation. A flexible approach can help maintain project momentum and team morale.

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6 Reinforce Positives

Finally, focus on reinforcing the positive aspects of the change. Celebrate small victories and acknowledge individual and team contributions. Positive reinforcement can boost morale and help cement the change within your team's culture. Recognize that change can be difficult, but also stress the opportunities it brings for personal and project growth. By highlighting the benefits, you can shift perspectives and build enthusiasm for the new direction.

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Carla Leal

Coordenadora de Projetos | Engenheira Civil | Gest?o de projetos | Metodologia FEL | Fiscaliza??o de obras
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Toda mudan?a gera desconforto na equipe naturalmente, e para manter a equipe motivada é importe que o líder traga os pontos positivos daquela mudan?a e diga que estará de m?os dadas com sua equipe nessa transi??o.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Amin Khajeh

Contracts, Claims & Project Management
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In my experience there are some tips: 1- Getting the team members involved to “participate” in making the change. 2- Understanding the true nature of resistance. 3- Take concrete steps to deal constructively with these staff attitudes. This one needs top management support. 4- Let them make their own efforts more effective at meetings of staff and operating groups where change is being discussed.

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Your team is pushing back on project changes. How can you navigate resistance and stay on track?

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1 Assess Concerns

2 Communicate Clearly

3 Provide Support

4 Empower Participation

5 Adjust Flexibly

6 Reinforce Positives

7 Here’s what else to consider

Project Coordination

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