Your team member's performance is on a rollercoaster. How do you get them back on track for good?

1 Assess Patterns

The first step in stabilizing performance is to meticulously assess the patterns in your team member's work. Look for triggers that may cause dips in productivity, such as specific tasks, times of the week, or interactions with certain colleagues. Understanding these patterns will give you insight into the underlying issues. It's important to approach this analysis with empathy and without judgment, keeping in mind that the goal is to support your team member in finding a consistent stride.

2 Open Dialogue

Once you've identified potential causes for the inconsistent performance, initiate an open dialogue with your team member. This conversation should be framed positively, focusing on your commitment to their success and professional growth. Provide specific examples of when their performance has varied, and ask for their perspective on the situation. This will not only make them feel valued but will also encourage them to actively engage in finding a sustainable solution.

3 Set Goals

After discussing the issues at hand, work together to set realistic and clear goals. These should be specific, measurable, achievable, relevant, and time-bound (SMART). This process helps your team member understand what is expected of them and gives them a clear roadmap to success. Regular check-ins to monitor progress towards these goals will also provide ongoing support and motivation.

4 Provide Support

Supporting your team member is about more than just setting goals; it involves providing the resources and training they may need to perform consistently. Whether it's additional training, mentorship, or tools, make sure they have what they need to succeed. Remember, the support you offer should be tailored to their specific situation and should empower them to overcome their performance hurdles.

5 Monitor Progress

Regular monitoring of your team member's progress is essential. This doesn't mean micromanaging every aspect of their work, but rather keeping an eye on their performance and providing feedback when necessary. Celebrate improvements to reinforce positive behavior and address any backslides promptly. This consistent oversight will show your commitment to their growth and help maintain their performance on an even keel.

6 Adjust Strategy

Finally, be prepared to adjust your strategy as needed. If the measures you've implemented aren't yielding the desired results, it may be time to reassess and try a different approach. Flexibility is a crucial aspect of effective supervision, and showing a willingness to adapt can inspire your team member to do the same. Keep the lines of communication open and continue to work collaboratively towards steady performance.