Your team member is resisting aircraft turnaround procedures. How will you ensure smooth operations?
When a team member resists standard aircraft turnaround procedures, it's crucial to maintain harmony and efficiency. To navigate this challenge:
How do you handle resistance to standard procedures? Share your experiences.
Your team member is resisting aircraft turnaround procedures. How will you ensure smooth operations?
When a team member resists standard aircraft turnaround procedures, it's crucial to maintain harmony and efficiency. To navigate this challenge:
How do you handle resistance to standard procedures? Share your experiences.
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Engage in dialogue: Open a conversation to understand their concerns and provide clarity on the importance of protocols. Offer training refreshers: Sometimes resistance stems from uncertainty. Revisit training materials together to reinforce procedures. Implement feedback loops: Encourage ongoing communication to address issues promptly and adjust practices if needed.
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To ensure smooth operations when a team member resists aircraft turnaround procedures, I would first engage in a one-on-one conversation to understand their concerns. I’d explain the critical role turnaround procedures play in maintaining safety, efficiency, and on-time performance, reinforcing the team’s shared objectives. Offering additional training or resources may help them feel more confident. I’d also highlight the collective impact of delays and encourage open dialogue for continuous improvement. By fostering collaboration and addressing resistance early, we can maintain operational flow and avoid disruptions.
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I think a dialogue to know why the person didn't follow the SOP is very important especially if i compromised on safety. Then making them understand why it is necessary to follow the standards through refreshers and maybe short seminars with other team members will do.
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