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Your team member is resistant to feedback from peers. How can you break through their barriers?

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When a team member pushes back against feedback, it can create a challenging dynamic within your group. As someone responsible for team facilitation, it's essential to understand that resistance is often rooted in emotion rather than logic. The key is to approach the situation with empathy and a strategic mindset. By employing certain techniques, you can help your team member become more receptive to their peers' insights, fostering a more collaborative and productive work environment.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
Sarosh Khalid

Leadership| Market Strategies | Sales & BD Pitch | Top Team Facilitation voice @LinkedIn| Product Management | Google…

1 Build Trust

To effectively manage resistance to peer feedback, first focus on building trust. Trust is the foundation of any successful team, and when it's lacking, feedback can be perceived as a threat rather than a tool for growth. Start by fostering an environment where team members feel safe to express themselves and their concerns without fear of judgment. Encourage open communication and ensure that feedback is always given constructively, with the intent of helping, not criticizing.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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Concordo plenamente que a confian?a é a base para a aceita??o do feedback. Sem confian?a, o feedback pode ser interpretado como uma crítica pessoal em vez de uma oportunidade de melhoria. é fundamental criar um ambiente onde a comunica??o seja transparente e onde todos sintam que suas opini?es s?o respeitadas. Em minha experiência, investir tempo na constru??o dessa confian?a inicial pode reduzir significativamente a resistência futura e melhorar a coes?o do time.

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Melissa Rath
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It’s important to approach the situation with empathy and patience. Start with a personal one-on-one conversation to understand what their concerns they might be. Is there a trust issue? Is there fear? Understanding the root of the issue, will help to find a solution. Then, emphasize feedback is about growth and improvement rather than criticism. Model the feedback culture and ensure that feedback is about working towards success. Sometimes, pairing the resistant team member with a mentor can help them see feedback in a new light and build trust. By fostering an open, supportive environment, you can help break down barriers and encourage a more receptive attitude toward feedback.

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2 Listen Actively

Active listening is a crucial skill in overcoming resistance to feedback. When a team member is resistant, take the time to listen to their concerns fully. This means giving them your undivided attention, acknowledging their feelings, and refraining from immediate judgment or rebuttal. By showing that you value their perspective, you can lower defenses and create a space where feedback is more likely to be accepted.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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A escuta ativa é uma técnica que muitas vezes subestimamos, mas é vital para resolver conflitos e resistências. Mostrar que estamos verdadeiramente ouvindo as preocupa??es de um membro da equipe n?o apenas ajuda a desarmar tens?es, mas também fortalece o relacionamento. Essa prática pode revelar insights valiosos sobre a resistência, permitindo que abordemos as quest?es de forma mais eficaz. Em minha trajetória, descobri que ouvir sem interromper e validar os sentimentos do colaborador pode fazer uma grande diferen?a na aceita??o do feedback.

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3 Reframe Feedback

Sometimes, the way feedback is presented can trigger resistance. Help your team member by reframing feedback in a manner that highlights the benefits for them. Focus on the positive outcomes that can result from embracing peer insights, such as personal growth, improved performance, and better team collaboration. When feedback is seen as an opportunity rather than a critique, it becomes easier to accept.

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4 Encourage Self-Reflection

Encouraging self-reflection is a powerful way to help team members understand the importance of feedback. Guide them to assess their own work and behavior critically and to consider how they can improve. Self-reflection helps individuals recognize the value of external input and can make them more open to receiving feedback from others.

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Sarosh Khalid

Leadership| Market Strategies | Sales & BD Pitch | Top Team Facilitation voice @LinkedIn| Product Management | Google Certified Project Management Specialist | SaaS| AI Projects |Financial Analysis|Strategy
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When leaders practice this, teams automatically practice this. Be the change you want to see in your team. Take any feedback about yourself positively first and be a role model for your team members. Show them a culture where any one is allowed to mistakes and be ready to accept it and correct it. Be the one to model it.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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A auto-reflex?o é uma ferramenta poderosa para que os indivíduos compreendam a relevancia do feedback. Incentivar os membros da equipe a refletirem sobre seu próprio trabalho pode ajudar a internalizar a necessidade de feedback externo. Em minha experiência, promover momentos de autoavalia??o e autoanálise pode levar a uma maior autoconhecimento e, consequentemente, a uma maior abertura para receber feedback.

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5 Set Clear Expectations

Clear expectations around feedback can prevent resistance before it even starts. Make sure every team member understands that feedback is a normal and expected part of the team's processes. Outline how feedback should be given and received, emphasizing its role in personal and team development. With clear guidelines in place, feedback becomes less personal and more about collective growth.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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Definir expectativas claras sobre o feedback é uma estratégia preventiva essencial. Quando todos entendem que o feedback é uma parte natural e esperada do processo de desenvolvimento, ele tende a ser recebido de forma mais construtiva. é importante estabelecer essas expectativas desde o início e refor?á-las regularmente. Isso pode ajudar a normalizar o feedback e a alinhar a percep??o de seu propósito, o que é crucial para a eficácia da equipe.

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6 Provide Support

Lastly, provide ongoing support to your team member as they navigate through feedback. Offer tools and resources to help them understand and implement the feedback effectively. Recognize their efforts in making changes and be available to discuss any challenges they face. Continuous support not only helps break down barriers to feedback but also strengthens the overall team dynamic.

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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Oferecer suporte contínuo é essencial para ajudar os membros da equipe a implementar o feedback de forma eficaz. Fornecer recursos e ferramentas, além de reconhecer os esfor?os em fazer mudan?as, pode n?o apenas ajudar na aceita??o do feedback, mas também fortalecer o moral da equipe. Em minha experiência, o suporte contínuo demonstra um comprometimento com o desenvolvimento individual e coletivo, e pode facilitar a supera??o de desafios relacionados ao feedback.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rodrigo Duarte

Gerente de Opera??es de TI | Automa??o e Transforma??o Digital | Líder em Inova??o e Melhoria Contínua
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Além dos pontos abordados, é relevante considerar o papel do feedback 360 graus como uma ferramenta para promover a aceita??o e a melhoria contínua. Incorporar feedback de múltiplas fontes pode reduzir a percep??o de que o feedback é pessoal ou enviesado e proporcionar uma vis?o mais holística das áreas a serem desenvolvidas.

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Your team member is resistant to feedback from peers. How can you break through their barriers?

1

2

3

4

5

6

7

1 Build Trust

2 Listen Actively

3 Reframe Feedback

4 Encourage Self-Reflection

5 Set Clear Expectations

6 Provide Support

7 Here’s what else to consider

Team Facilitation

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Your team member is resistant to feedback from peers. How can you break through their barriers?

1

2

3

4

5

6

7

1 Build Trust

2 Listen Actively

3 Reframe Feedback

4 Encourage Self-Reflection

5 Set Clear Expectations

6 Provide Support

7 Here’s what else to consider

Team Facilitation

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感谢您的反馈

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