To get a team member back on track with deadlines at the call center, start by having a one-on-one discussion to identify any obstacles or issues they're facing. Set clear, realistic expectations and offer support or training if needed. Break tasks into manageable steps, establish a timeline, and monitor progress regularly. Providing constructive feedback and recognition for improvements can also help reinforce accountability and motivate them to meet future deadlines.

Para ajudar o membro da equipe a cumprir prazos, primeiro eu teria uma conversa para entender os motivos do atraso. Em seguida, forneceria suporte personalizado, como treinamento adicional em gest?o de tempo ou reorganiza??o de tarefas. Estabeleceria metas claras e prazos menores para facilitar o acompanhamento. Monitoraria o progresso de perto, oferecendo feedback constante e encorajando melhorias contínuas.

This reminds me of a time when one of my team members was consistently missing deadlines. Instead of immediately addressing the missed deadlines, I first had a one-on-one conversation to understand the root cause—whether it was workload, unclear expectations, or something else. We then set clear, realistic goals together and broke down tasks into smaller, manageable steps. I provided extra support, checking in regularly to track progress. With a balance of accountability and guidance, they were back on track within weeks, delivering results consistently. It's about identifying the issue and working together on a solution.