I usually identify the reason for quality checks not being done. Could it be they are burnout, overworked or simply haven't checked it. Speaking to the concerned team member, creating an accountability checklist, team member or even having someone else check their work if its a recurrent issue would be a way to teach the habit of quality being checked. We also implemented a quality team who are assigned to randomly check department quality and work quality on a regular basis so our quality doesn't compromise whilst expanding.

Ensuring top-notch service delivery is paramount. To address a team member skipping quality checks, I would first engage in a constructive conversation to understand their challenges or reasons. Reinforcing the importance of quality checks through training and emphasizing their impact on customer satisfaction is crucial. Implementing a system of accountability, such as regular audits and peer reviews, can also help maintain standards. Additionally, recognizing and rewarding adherence to quality protocols can motivate compliance. Ultimately, fostering a culture of excellence and continuous improvement will ensure consistent, high-quality service delivery.

Have a one-on-one conversation to understand their reasons for skipping quality checks. It could be due to workload, misunderstanding the process, or feeling undervalued.

Here are 5 core values of top-notch service delivery that everyone in your team should focus on: ? Generating trust ? Reliability ? Empathy ? Adaptability ? Making a difference Every time I deliver a course, most of the points I cover and insights I share are related to these values. Almost as the "goals to achieve" for every customer interaction. On top of that, in order to make sure you apply these insights successfully, it is all about asking yourself as an individual "what do I want to stop or start doing in order to successfully display these values on a consistent basis"

One way to ensure top-notch service delivery is to implement a system of accountability within the team. This can involve setting clear expectations and consequences for skipping quality checks, as well as regularly reviewing and discussing the importance of these checks. Additionally, involving other experts in the process can provide valuable insights and perspectives on how to improve and maintain high-quality service delivery. Communication and collaboration are key in ensuring that all team members are on the same page and committed to delivering the best possible service.