Your team made a service error and a client is escalating. How will you turn this situation around?
When a service error sparks client frustration, the right approach can transform tension into trust. Here's how to navigate the rough waters:
- Apologize sincerely and take full responsibility. Acknowledge the error without excuses.
- Offer a clear, actionable solution that addresses the client's concerns directly.
- Follow up to ensure complete satisfaction, showing that you value their business and feedback.
How do you mend fences after a service slip-up? Share your strategies.
Your team made a service error and a client is escalating. How will you turn this situation around?
When a service error sparks client frustration, the right approach can transform tension into trust. Here's how to navigate the rough waters:
- Apologize sincerely and take full responsibility. Acknowledge the error without excuses.
- Offer a clear, actionable solution that addresses the client's concerns directly.
- Follow up to ensure complete satisfaction, showing that you value their business and feedback.
How do you mend fences after a service slip-up? Share your strategies.