Your team is hesitant about your leadership program changes. How can you earn their trust?

Earn Team Trust in Leadership Changes: - Communicate Clearly: “Explain the benefits.” (Example: “Host a briefing on why changes are needed.”) - Involve the Team: “Get their feedback.” (Example: “Use a survey to collect opinions.”) - Show Quick Wins: “Highlight early successes.” (Example: “Share positive results from initial changes.”) - Provide Support: “Offer training and resources.” (Example: “Run workshops for smooth adoption.”) - Be Transparent: “Keep everyone informed.” (Example: “Update regularly on progress and issues.”) These actions foster trust and ease the transition.

Change can feel like walking a tightrope—steady yourself, and your team will follow. Start by acknowledging their concerns and showing empathy: "I know these changes might feel daunting, but let's explore them together." Share the 'why' behind the changes with transparency, linking them directly to personal and team growth. Then, create quick wins to build confidence—introduce one small change, get feedback, and adjust. By involving them in the process and being open to adjustments, you create ownership and show that their input shapes the program. Trust isn't built in a day; it's earned through actions that prove you're listening and adapting.

Start by being transparent about the reasons behind the changes and how they benefit the team. Involve them in the process by seeking feedback and addressing concerns openly. Show consistency in your actions, follow through on promises, and be patient while they adjust. Building trust takes time, but demonstrating empathy and listening will help your team get on board.

Change is challenging, especially when your team is hesitant about it. In my opinion, the 3 keys to earning trust are: 1. Transparency 2. Active listening 3. Consistency Explain the “why” behind the changes, creating space for feedback so your team feels heard. Show them how these changes will benefit not just the organization, but them personally. And finally, follow through on your promises—consistency builds trust over time. Leadership is about people. When you invest in them and lead with clarity, they’ll trust the journey.

Building trust during times of change requires consistent communication, transparency, and empathy. It’s important to openly address concerns and involve the team in the process, allowing them to feel heard and valued. Being transparent about the reasons for the leadership program changes, as well as the benefits it will bring, can help ease hesitation. Trust is earned when leaders lead by example, showing that they are equally committed to the success of the program and the well-being of their team.