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Last updated on 2024年7月19日

Your team is in a heated discussion. How can you actively listen to their concerns and diffuse the tension?

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When your team is embroiled in a heated discussion, it's essential to navigate the situation with care. Interpersonal communication skills are vital in such scenarios, where active listening and tension diffusion can turn a potential conflict into a productive dialogue. By understanding and applying key techniques, you can help your team move forward constructively, ensuring everyone's concerns are heard and addressed. This article will guide you through the steps to actively listen and reduce tension during intense team discussions, fostering an environment where collaboration and respect are paramount.

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Jagriti Tiwari

Company Secretary Compliance Executive
Bruna Aline Roque Alves, MSc

Advogada | Mestre em Inova??o em Saúde | IA |Contratos | Societário | LGPD
Priya Kalra

Medical Office Assistant | Healthcare Administration

1 Stay Calm

In the midst of a fiery team debate, maintaining your composure is crucial. Your calm demeanor will act as a stabilizing force, encouraging others to follow suit. Remember, emotions are contagious; by staying serene and focused, you set the tone for the conversation. Use nonverbal cues like nodding to show you're engaged, and keep your voice even and gentle. This helps create a safe space where team members feel comfortable expressing themselves without fear of escalation.

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Jagriti Tiwari

Company Secretary Compliance Executive
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I will and suggest as well to stay clam during any heated arguments especially it is amongst the team. Let other person speak because when people get opportunity to be heard they felt the sense of belongingness. Being a senior never creat a zone of favouritism in organisation because most of the time it leads to heated arguments as other feels left out. Never impose your own POV on others even on juniors.

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2 Listen Fully

Active listening is more than just hearing words; it's about understanding the message behind them. Give your undivided attention to each speaker, resisting the urge to interrupt or formulate a response while they're still talking. Acknowledge their points with brief affirmatives like "I see" or "Understood" to show you're processing their input. By truly listening, you validate their feelings and concerns, which is the first step in defusing tension and building trust.

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Bruna Aline Roque Alves, MSc

Advogada | Mestre em Inova??o em Saúde | IA |Contratos | Societário | LGPD
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Give each team member the opportunity to express their opinions on the priorities, it is important to listen carefully and understand the reasons behind each point of view.

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3 Clarify Points

When emotions run high, messages can become muddled. To avoid misunderstandings, ask clarifying questions. This demonstrates that you're not only listening but also seeking to fully comprehend their perspective. Use open-ended questions to encourage elaboration and closed-ended ones for confirmation. This approach helps to peel back layers of confusion and gets to the heart of the issues at hand, paving the way for resolution.

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Priya Kalra

Medical Office Assistant | Healthcare Administration
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When emotions run high, messages can become muddled, leading to misunderstandings. To avoid this, ask clarifying questions, demonstrating that you are actively listening and seeking to fully understand the other person's perspective. Use open-ended questions to encourage elaboration and gain deeper insights, and closed-ended questions for confirmation and clarity. This approach helps to peel back layers of confusion and get to the heart of the issues at hand, paving the way for resolution. Additionally, maintain a calm and composed demeanor, as this can help de-escalate tension and foster a more constructive dialogue.

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Bruna Aline Roque Alves, MSc

Advogada | Mestre em Inova??o em Saúde | IA |Contratos | Societário | LGPD
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Look for common ground between the different perspectives. There may be some priorities on which the majority agree or which are fundamental to achieving the project's main objectives.

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4 Empathize Sincerely

Empathy is the cornerstone of effective interpersonal communication. Try to see the situation from your teammates' perspectives and acknowledge their emotions without judgment. Expressing empathy doesn't necessarily mean agreeing with their viewpoint, but it does show respect for their experience. A simple "I understand why that would be frustrating" can go a long way in making someone feel heard and valued.

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5 Offer Solutions

Once you've actively listened and understood the concerns, shift the focus to problem-solving. Propose constructive solutions or compromises that address the core issues raised. Encourage others to contribute their ideas too, fostering a collaborative atmosphere. When team members feel they're part of the solution, it can significantly reduce tension and lead to a more harmonious and productive work environment.

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Henrique Endson

Green Belt Lean Six Sigma / Especialista de Relacionamento / Especialista em CX / Especialista em Gest?o de Negócios Controladoria Financeira e Corporativa / Coordenador de CX / Coordenador de Opera??es e cormercial
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O ideal nesse cenário é propor solu??es colaborativas, pois dessa forma todos seguir?o tendo vóz, porém de forma organizada o que permitirá dar fim a discuss?o inicial. Devemos encorajar que fa?am um brainstorming, convidando a equipe a refletir sobre o ponto que gerou a discuss?o e sugerir solu??es possíveis para as preocupa??es levantadas; Trabalhar para firmar compromissos, após encontrar um meio-termo que atenda às necessidades de todos, ou consiga mitigar os riscos apontados anteriormente.

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Bruna Aline Roque Alves, MSc

Advogada | Mestre em Inova??o em Saúde | IA |Contratos | Societário | LGPD
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Once you have reached a consensus on priorities, make sure you clearly document the decisions made. This helps avoid future misunderstandings and serves as a reference for all team members.

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6 Move Forward

After discussing solutions, it's time to transition from debate to action. Summarize the key points agreed upon and outline the next steps. This not only ensures everyone is on the same page but also signals a move towards positive change. By directing the team's energy towards shared goals, you help to dissipate any remaining tension and reinforce the idea that together, challenges can be overcome.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Michael ?ulenti?
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Servir de mediador y motivador entre los actores, asimismo establecer claramente los lineamientos a seguir para la formulacion de propuestas.

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Phillip Willick

Building with wisdom and managing with vision
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Keep an eye contact You just have to face and maintain eye contact to the one presenting the ideas. By doing that you coax him or her to pause in the process to give it a chance for you to speak. Despite nodding and shaking of the head an eye contact is good in an intense debate. It helps to keep the person in a mood to react to staments and follow up in case one has not heard the words.

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Your team is in a heated discussion. How can you actively listen to their concerns and diffuse the tension?

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Clarify Points

4 Empathize Sincerely

5 Offer Solutions

6 Move Forward

7 Here’s what else to consider

Interpersonal Communication

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Your team is in a heated discussion. How can you actively listen to their concerns and diffuse the tension?

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Clarify Points

4 Empathize Sincerely

5 Offer Solutions

6 Move Forward

7 Here’s what else to consider

Interpersonal Communication

给文章评分

感谢您的反馈

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