This is an interesting topic and nearly every mid-level leaders experience this situation. Consistent service delivery can be achieved by: 1. Implementing robust training & OJT programs 2. Pairing less experienced or new team members with experienced ones. This mentorship not only facilitates knowledge transfer but also helps in building confidence, improving skills more quickly 3. Having clear and simple SOPs and knowledge articles for every aspect of service delivery 4. Having regular Quality and Feedback session 5. Peer-to-peer audit and feedback session: These audits provide helpful, real-time feedback in a friendly way. Unlike QA audits, they focus on learning, engagement & content-specific feedback, improving overall performance

I focus on clear communication, standardized processes, and regular training. By setting expectations and providing mentorship, I create an environment where all team members can contribute effectively and maintain high standards.

To ensure consistent service delivery with a team that has diverse experience levels, it's key to focus on clear guidelines and training. Based on my customer service experience, having solid SOPs and regular updates is a must. This keeps everyone on the same page. Regular coaching and QA audits help identify areas for improvement. Sharing best practices and encouraging collaboration between experienced and newer team members also boost consistency. Lastly, tracking customer feedback and acting on it quickly ensures we're always meeting expectations.

En estos casos hay una acción clave: Sesiones de feedback entre los miembros del equipo. Para equiparar que todos estén en las mismas condiciones de ayudar a los clientes. Es importante cuidar que los que tienen mayor experiencia funjan como mentores y no tiendan a menoscabar las pocas habilidades de los otros. El líder del equipo debe asegurarse que la sinergia sea siempre en búsqueda de la mejor atención a los clientes.

To ensure consistent service delivery, it is necessary to analyze the differences within the team. The leader must be well-informed and aware of the levels of each team member in order to support them through training, documentation, and team collaboration, so that those with more experience can share and support the rest of the team by exemplifying scenarios where they can assist, and identifying the resources and access points available for team training. Finally, the leader should also determine which additional resources can be included in the training process. For example, not only should training documentation be utilized, but also internal support teams such as Sales Enablement.